Knowledgebase
(80)Trainz Railroad Simulator 2019
(6)Trainz Plus
(7)Account
(14)TrainzStore Orders
(101)Trainz: A New Era (Windows)
(11)Trainz Memberships
(38)Trainz: A New Era (Mac)
(10)Trainz Simulator 12
(2)Trainz Simulator 2 Mac
(8)Downloadable Content (DLC/Add-ons)
(6)Trainz Model Railroad 2017
(2)First Class Tickets
(5)Trainz Download Station (DLS)
(14)General
(11)Website
Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
Even though N3V Games is a "Trusted Developer" with Microsoft, this
message may appear until a sufficient number of people have installed
the application.
The message is: "Windows Defender SmartScreen prevented an
unrecognized app from starting. Running...
There are no differences in features between Steam and MyTrainz
editions of Trainz; each will include all of the same features and
functions for that version. There are, however, some differences for
the Steam editions in regards to DLC packs, registratio...
Water colour is changed on a per route basis by following these steps:
Edit Environment > Time Tab
Click on Water Colour Preview
Adjust the R,G,B colour dials
Tip: set the dials to between 7 o'clock and 11 o'clock for best
results
To adjust the water ...
To create a shortcut for TANE or TRS19, simply locate the TANE.exe or
TRS19 application, left click to select it, and then r-click and
choose from the following options:
* Pin to Taskbar (this will create an icon on the bar at the bottom
of your scree...
TRS19 is now available to order as a boxed edition from the Trainz
Store [http://store.trainzportal.com]!
When ordering from the Trainz Store ensure if you would like a
physical product shipped to your address that you choose the correct
product from th...
Yes. We have tested Trainz Railroad Simulator 2019, Trainz: A New Era,
and Trainz Simulator 12, with Windows 10 and found it performs better
than using previous Windows Editions.
If you do see issues with running Trainz on Windows 10, then please
ensure...
All Downloadable Content (DLC) for Trainz is downloaded and installed
seamlessly in-game. There are no downloads required from the Trainz
store or serial numbers required.
You must log into the Trainz store when purchasing a DLC pack using
the same user...
For instructions on installing Trainz Railroad Simulator 2019, please
see the Installation Guide
[http://online.ts2009.com/mediaWiki/index.php/Help:Installation] on
the TRS19 Help Wiki.
You can register your boxed version of Trainz Railroad Simulator 2019
by following these steps:
* Log in to MyTrainz > Serial Number
(https://www.auran.com/planetauran/SN_Enter_Serialnumber.php
[https://www.auran.com/planetauran/SN_Enter_Serialnumber....
You can access your Trainz Railroad Simulator 2019 download by
following these steps:
1. Copy and paste this url into your browser
http://www.auran.com/planetauran/login.php
2. Log in using your MyTrainz username (same as your Trainz Store
username)
3. C...
Patching for TRS19 is automated. When prompted to update we recommend
you do so by following the prompts.
To manually update:
* Click Launcher > Trainz Settings > Install > Check for Updates
* If there is a patch available for your build, the patch...
Trainz Railroad Simulator 2019 does not include a traditional PDF
manual in it. Instead you can access out online wiki based manual by
clicking on the 'File' menu on the launcher screen, then click on
'View online documentation'.
Alternatively you can a...
BEFORE YOU GET STARTED
1: This installation will require 40GB free disk space on your C:
Drive.
2. Your hardware must meet our minimum requirements to run Trainz
Railroad Simulator 2019. Please visit
https://support.trainzportal.com/index.php?/Knowledg...
It is possible for multiple versions of Trainz A New Era and Trainz
Railroad Simulator 2019 to co-exist on one machine. However there are
some rules to follow to ensure smooth operation.
Please note also that this advice is provided as a guide only. We ...
TANE and TRS19, for both Windows and Mac, can be run in either full
screen mode, or as a window which you can resize yourself.
You can toggle between full screen mode by following these steps:
1) Click on Trainz Settings on the initial launch screen
...
There is currently a known issue with the Steam edition of TRS19 which
will cause the error message "Package installation failed to provide
any of the expected packages for resource 'steam:(ID number)'." to
occur. This is being looked into by the Trainz t...
Sometimes your database may become corrupted and affects built-in or
DLC content.
Generally, a standard Database Rebuild from Launcher > Developer >
Rebuild Database will rectify the situation.
To run an Extended Database Repair:
* On the launcher...
PC USERS
To find out your system specification, you need to run a program
called dxdiag
* Click on the Windows Start Menu, type in dxdiag and click on
dxdiag under the Programs heading.
* The diagnostic tool appears in a new window and may take a ...
User content is stored by default at C:UsersAppDataLocalN3V
GamesTANE (for TRS19, this will be C:UsersAppDataLocalN3V
Gamestrs19 ). This folder may grow to a substantial size over time. If
required, you may specify an alternate locatio...
The following specifications show the minimum requirement in order to
run Trainz Railroad Simulator 2019.
To find out your system specifications, please read this article
[https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/38/12/find...
If one of your routes, sessions, or even a downloaded asset has
disappeared, then it's likely that it has been removed due to a
conflict with another asset, or your database has become corrupt or
damaged.
Trainz will move this item to the 'backups' fold...
If you start the game with post-processing on (which it is by default)
you can change the slider and it will change the settings (and
normally this is quite dramatic).
Note that you need to close the settings window for the change to
occur.
If you want ...
This guide will provide the steps to get multiple versions of TANE or
TRS19 installed and operating independently from each other. You can
then run these builds simultaneously if you want to (but of course
frame rate will suffer if you do this)
* Inst...
When adjusting the resolution settings in the Launcher, the screen
resolution settings apply ONLY to Fullscreen mode.
To adjust the window size when in Windowed mode, simply drag the game
window.
You can toggle between Fullscreen and Windowed modes by...
Click Launcher > Trainz Settings > Install > Check for Updates
If there is a patch available for your build, the Trainz patcher
window will appear.
If it doesn't, then check that the "Target" you have selected is the
folder where your TANE.exe or TRS1...
This error means your system is not able to communicate to the
MyTrainz server.
The most likely reason is you have the "Disable Online Features"
option selected (if you are using the Deluxe Box edition/"DRM Free"
version of TANE).
Uncheck this option ...
The build number is shown in the T:ANE Launcher which opens when you
first start Trainz A New Era. The same applies to TRS19.
Tags: TANE, Update, Patch, Download, Service, Pack,
T:ANE and TRS19 provide two ways to import content. Other methods may
work to some degree but are not supported. This article is a guide to
what will and won't work when moving content around between Trainz
versions.
Supported Content Install Methods:
...
TRS19 and T:ANE have been designed to be backwards compatible with the
majority of content from previous versions of Trainz so it is possible
to import your content from TS12 (or previous versions) into your new
version of Trainz
It is important to know...
Sometimes your TANE installation can become corrupted. This generally
happens when content is moved manually rather than using the in-built
Import tools, but can also happen during patching or after a game
crash.
NOTE: A new installation (including newl...
TRAINZ: A NEW ERA, TRAINZ MODEL RAILROAD 2017, AND TRAINZ RAILROAD
SIMULATOR 2019
Digital Downloads from the Trainz Store
The Trainz Store will automatically register Trainz into your account
for you. No serial number is required for, or included with...
For product related questions (such as pricing, hardware
specifications etc), please see our Trainzportal FAQ Page.
[http://www.trainzportal.com/pages/trs19-faqs]
For support related questions, please use the search function. Type in
one or two key word...
You can import non-built-in and non-payware items using .cdp or Open
for Edit in Content Manager to import from older Trainz versions. Find
our more information about importing content here.
[http://online.ts2009.com/mediaWiki/index.php/Help:Importing_Con...
If you have made any changes in the session that affect the route
itself (ie some environment settings, terrain changes, or changes to
existing route objects), then you will need to save the route again in
addition to the session. If you do not wish to sa...
It is possible for multiple versions of Trainz Railroad Simulator 2019
to co-exist on one machine. However there are some rules to follow to
ensure smooth operation.
Please note also that this advice is provided as a guide only. We are
not responsible f...
If you are seeing the 'Starting Trainz' window appear either
momentarily (i.e. disappears, then nothing happens), or for a very
long time (i.e. more than about 20 minutes) after clicking on Start
Trainz, then please ensure that your computer does meet the...
All versions of Trainz Railroad Simulator 2019 require an Internet
connection at the time of install and can then be accessed without an
Internet connection for up to 30 days. If you are offline for longer
than that period, you will need to go online to g...
In TRS19, payware routes can now be edited, with a new version being
created when you choose to save.
When you load the route, and go to make an edit, you will be asked if
you wish to clone the route or create a session. If you simply wish to
create a s...
You can find information on getting started with TRS19 on our Help
Wiki's Getting Started page
[http://online.ts2009.com/mediaWiki/index.php/Help:Getting_Started].
Further help for TRS19 can be found on the TRS19 Help page.
[http://online.ts2009.com/med...
For Trainz Railroad Simulator 2019, the main installer installs the
'core' installation of Trainz. This is the same version as the Digital
version.
The remaining content is install installed separately, either by
downloading in-game or by following the ...
Currently we have not tested Trainz with eGPUs, and as such cannot
guarantee that Trainz will correctly work with an eGPU.
However we have had some reports of customers who have seen some
success with eGPUs, once correctly configured. If you wish to try...
Please ensure that you have fully followed the registration
instructions on the registration pamphlet in the box.
You must enter your serial number on both the 'serial number' page,
and the 'redeem trainz code' page (this provides access to the
addition...
Public Release Versions
If you are experiencing an issue with a public release of Trainz,
please use the search function (using keywords of four letters or
more) to search for an answer to your issue.
If you don't see an answer to your question here, ...
Thanks for your question about purchasing TRS19 and cancelling your
Gold Membership. The process is that your current install will still
operate and you do not need to do anything different at your end.
Here is a list of things that will change:
* A nu...
You can update your existing TRS19 (build 105096 or build 105170)
installation to the Platinum Edition by following these steps:
1) Double click on the TRS19 icon on your desktop
2) Click on Trainz Settings
3) Click on the 'Install' tab
4) Click on 'Cha...
1) Click on 'Buy Now' on the item you wish to purchase
2) Confirm that the wanted items are shown in the shopping cart, and
the correct quantity is shown, then click on 'checkout'.
3) Login with your MyTrainz account's username and password.
4) Ente...
Unfortunately MS Edge Browser has made some changes that prevent the
paypal payment page from loading when starting or re-starting a
membership.
The first step is to try using a Private tab in Edge which may allow
the page. If this still doesn't work, t...
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