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Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
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Knowledgebase : Website
   

What is the difference between SimulatorCentral and Planet Auran?
Planet Auran is the home for Trainz product registrations, First Class Tickets, Download Station management and order history for products purchased from the Auran store (i.e. prior to Sept 19, 2012). Simulator Central is the new online store and sells T...
What browser settings should be enabled?
Browser settings for best performance browsing our site. * Cookies enabled * Sessions enabled * Javascript enabled * Java enabled
What is the best browser to use?
The preferred web browsers for the Auran range of websites is Google Chrome 22, Firefox 15 or Internet Explorer 9 Note: For other web browsers, such as Safari and Opera, please ensure you have the latest version.
Forgotten log in details
Reset your password by clicking on this link [https://www.simulatorcentral.com/index.php/customer/account/forgotpassword/]. A new password will be sent to the email address you enter. If there is an account associated with that email address, you will r...
Terms and Conditions
WARRANTIES To the extent permitted under the Trade Practices Act 1974 (Cth) and all other applicable law, all representations, warranties and other terms are excluded. Additionally, if you are purchasing a product produced by a third party or supplied to ...
Enabling cookies
To find cookie/session settings for: Internet Explore 5.x and below Using the 'Tools menu' - 'Internet Options', then select the 'Security' Tab, choose the Internet Icon and click 'Custom Level', here you can enable and disable Cookies/Sessions (Make sur...
Trainz A New Era Support Site
We are currently reworking all our support sites to make it easier to find all information in one place. This support site provides information relating to purchasing, downloading, installing and running the various products we offer. It also includes i...
Downloading from the Download Station
We recommend searching for and downloading content using the included Content Manager in Trainz. Use the following steps to search for content: 1) Open Content Manager by clicking on 'Manage Content' on the launcher screen. 2) Select the 'Download S...