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Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
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Knowledgebase : Website
   

What browser settings should be enabled?
Browser settings for best performance browsing our site. * Cookies enabled * Sessions enabled * Javascript enabled * Java enabled
What is the best browser to use?
The preferred web browsers for the Auran range of websites is Google Chrome 22, Firefox 15 or Internet Explorer 9 Note: For other web browsers, such as Safari and Opera, please ensure you have the latest version.
Downloading from the Download Station
We recommend searching for and downloading content using the included Content Manager in Trainz. Use the following steps to search for content: 1) Open Content Manager by clicking on 'Manage Content' on the launcher screen. 2) Select the 'Download S...
Terms of Service for Trainz Store
The Terms of Service for the Trainz Store can be found here [https://store.trainzportal.com/11890286/policies/18835846.html]
Enabling cookies
To find cookie/session settings for: Internet Explore 5.x and below Using the 'Tools menu' - 'Internet Options', then select the 'Security' Tab, choose the Internet Icon and click 'Custom Level', here you can enable and disable Cookies/Sessions (Make sur...
Forgotten log in details
Reset your password by clicking on this link [https://www.auran.com/planetauran/passwordreset.php]. Enter your username into the box provided then click on submit. If there is an account associated with that email address, you will receive an email with...
Trainz A New Era Support Site
We are currently reworking all our support sites to make it easier to find all information in one place. This support site provides information relating to purchasing, downloading, installing and running the various products we offer. It also includes i...
How do I submit a ticket to the helpdesk?
Please use the search function (using keywords of four letters or more) to search for an answer to your issue. If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log ...