The preferred web browsers for the Auran range of websites is Google
Chrome 22, Firefox 15 or Internet Explorer 9
Note: For other web browsers, such as Safari and Opera, please ensure
you have the latest version.
Browser settings for best performance browsing our site.
* Cookies enabled
* Sessions enabled
* Javascript enabled
* Java enabled
The Terms of Service for the Trainz Store can be found here
[https://store.trainzportal.com/11890286/policies/18835846.html]
To find cookie/session settings for:
Internet Explore 5.x and below
Using the 'Tools menu' - 'Internet Options', then select the
'Security' Tab, choose the Internet Icon and click 'Custom Level',
here you can enable and disable Cookies/Sessions (Make sur...
Reset your password by clicking on this link
[https://www.auran.com/planetauran/passwordreset.php].
Enter your username into the box provided then click on submit. If
there is an account associated with that email address, you will
receive an email with...
We are currently reworking all our support sites to make it easier to
find all information in one place.
This support site provides information relating to purchasing,
downloading, installing and running the various products we offer. It
also includes i...
We recommend searching for and downloading content using the included
Content Manager in Trainz.
Use the following steps to search for content:
1) Open Content Manager by clicking on 'Manage Content' on the
launcher screen.
2) Select the 'Download S...
Please use the search function (using keywords of four letters or
more) to search for an answer to your issue.
If you don't see an answer to your question here, or if you have an
individual problem with your order, or game installation, then please
log ...
1) Click on 'Buy Now' on the item you wish to purchase
2) Confirm that the wanted items are shown in the shopping cart, and
the correct quantity is shown, then click on 'checkout'.
3) Login with your MyTrainz account's username and password.
4) Ente...
If you are being bullied or harassed by a user on the Trainz Forums,
please use the 'report post' button at the bottom of their post to
report the post to our moderation team and they will be able to look
into it for you.
Please note, only limited actio...
Unfortunately MS Edge Browser has made some changes that prevent the
paypal payment page from loading when starting or re-starting a
membership.
The first step is to try using a Private tab in Edge which may allow
the page. If this still doesn't work, t...
