For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Does Trainz work with Windows 10?
Posted by N3V Games (Paul) on 27 July 2015 05:16 PM
Yes. We have tested Trainz Railroad Simulator 2019, Trainz: A New Era, and Trainz Simulator 12, with Windows 10 and found it performs better than using previous Windows Editions.
If you do see issues with running Trainz on Windows 10, then please ensure that Trainz has full permissions on your computer, including through any security programs, by doing the following:
Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TANE.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.
Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TANE.exe' file as an exception in your firewall and anti-virus.
Please also ensure that your computer meets the system requirements for Trainz: A New Era in this article.
You can find your system's specifications by following the information in this article.
Tags: TRS19, TRS2019, Trainz, 2019, TANE, Win, Win10, TS12