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To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

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Thanks for your understanding.
Knowledgebase: Trainz Railroad Simulator 2019
Ordering a Boxed Version
Posted by N3V Games (Zec) on 17 December 2018 03:58 PM

TRS19 is now available to order as a boxed edition from the Trainz Store!

 

When ordering from the Trainz Store ensure if you would like a physical product shipped to your address that you choose the correct product from the dropdown box when ordering:

 

Australian orders generally take 3-5 days.

All International orders are shipped using Australia Post who do not offer tracking for International Airmail. Packages generally arrive in the destination country within a few days and are then under the control of your local Customs Clearance and Post Office services.

While the estimated time is 7-15 days for USA and most of Europe, deliveries sometimes take longer. (Up to 7 weeks in very rare cases).

Please note that FedEx and other parcel services quote over $65 for a parcel from Australia to USA or Europe so we are currently limited to the non-tracked Australia Post option.

 

If you already own a digital download edition of Trainz Railroad Simulator 2019, you can upgrade to a boxed edition by placing an order for the Shipping Only - Trainz Railroad Simulator 2019 item in our store. Please note, you will need to pay the shipping cost on the boxed edition, which will be calculated in the checkout. You must already own Trainz Railroad Simulator 2019 to purchase this upgrade.

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