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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz Railroad Simulator 2019
What are the Specifications for Trainz Railroad Simulator 2019
Posted by N3V Games (Zec) on 18 December 2018 02:53 PM

The following specifications show the minimum requirement in order to run Trainz Railroad Simulator 2019. 

To find out your system specifications, please read this article.

PC

Minimum:

  • OS: Windows 7 64bit, Windows 8 64bit
  • CPU: Intel i5 3Ghz 64bit processor (or equivalent)
  • GPU: NVidia GT 430 or ATI 5550 or better, at least 1GB dedicated VRAM supporting DirectX 11
  • Memory: 4GB
  • Hard Drive: 50GB free space
  • Soundcard: DirectX-compatible 
  • Internet connection required

MAC

Minimum:

  • OS: MacOS X 10.12 (up to SP2) or MacOS X Big Sur (SP3 or higher)*
  • CPU: Intel i5 2Ghz
  • GPU: Radeon Pro 555 or better with 1GB VRAM supporting OpenGL 3.3
  • Memory: 4GB
  • Hard Drive: 30GB Free Space
  • Internet connection required

Check your Mac OpenGL capabilities here: https://developer.apple.com/opengl/capabilities/

*Note that to access TRS19 SP2 for earlier MacOS versions, you will need to contact the Trainz helpdesk.

TAG: Spec, specs, specification, hardware, won't run, won't start

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