Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.


To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
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Knowledgebase : Trainz Download Station (DLS)

If you import content from another version of Trainz and you see a pink and green texture, this error indicates that the texture files are missing. If you check the asset in Content Manager and "View Errors and Warnings" you will see warnings like: ! T...
We recommend searching for and downloading content using the included Content Manager in Trainz. Use the following steps to search for content: 1) Open Content Manager by clicking on 'Manage Content' on the launcher screen. 2) Select the 'Download S...
If an asset is highlighted in red in Surveyor, then this means that the item is faulty, has missing dependencies, or has faulty dependencies. You can check this by locating the asset in Content Manager, then looking at the status to the immediate right...
If one of your routes, sessions, or even a downloaded asset has disappeared, then it's likely that it has been removed due to a conflict with another asset, or your database has become corrupt or damaged. Trainz will move this item to the 'backups' fold...
Trainz allows users to create and share content. Errors and warnings enable both content creators and end-users to identify if content has any issues that could cause items to behave incorrectly or affect performance in-game. Warnings are just that - th...