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To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
Unable to contact MyTrainz Server
Posted by N3V Games (Paul) on 03 August 2015 04:48 PM
This error means your system is not able to communicate to the MyTrainz server.
The most likely reason is you have the "Disable Online Features" option selected (if you are using the Deluxe Box edition/"DRM Free" version of TANE).
Uncheck this option in Trainz Launcher > Trainz Settings > Internet
This error could also be an Internet connectivity issue (at either end or somewhere in between your computer and our server) so please check your connection and try again later.
If you have another network (such as a mobile phone hotspot connection) you can try using a different network to see if that resolves the issue.
Please also ensure that you have given Trainz full internet access, you can do this by trying the following.
Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TANE.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.
Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TANE.exe' file as an exception in your firewall and anti-virus.
Tags: Login, Username, Password, Authorize, connection,