Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.


To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
TRS19 Frequently Asked Questions
Posted by N3V Games (Paul) on 22 August 2018 01:32 PM

For product related questions (such as pricing, hardware specifications etc), please see our Trainzportal FAQ Page.

For support related questions, please use the search function. Type in one or two key words to narrow down your search.

If you do not find your answer under the TRS19 support links, for the majority if questions, the Trainz A New Era response should be of assistance.

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