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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz Railroad Simulator 2019
The content included on the TRS19 discs shows as not authorised
Posted by N3V Games (Zec) on 09 July 2019 03:41 PM

Please ensure that you have fully followed the registration instructions on the registration pamphlet in the box.

 

You must enter your serial number on both the 'serial number' page, and the 'redeem trainz code' page (this provides access to the additional content packs).

If you have registered the serial number on the Serial Number page, then you can complete your registration by following these steps:

  1. Go to http://www.auran.com/ and click on MyTrainz, then log in.
  2. Now go to Redeem Code (https://www.auran.com/planetauran/DLC_Voucher.php)
  3. Enter your serial number from your DVD insert into the boxes provided
  4. Click on Submit (this will issue your Regional Content, or all content for the full edition).
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