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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz Railroad Simulator 2019
Guide to creating a 2nd installation of TRS19
Posted by N3V Games (Zec) on 17 December 2018 03:42 PM

It is possible for multiple versions of Trainz Railroad Simulator 2019 to co-exist on one machine. However there are some rules to follow to ensure smooth operation.

Please note also that this advice is provided as a guide only. We are not responsible for any lost data that may occur as a result of following this guide.

COPYING YOUR CURRENT INSTALLATION:

Create a new folder for your copy of TRS19. e.g. D:/TRS19-Beta
Copy all the files from your current install folder to the new location (this includes the Resources folder, the .dll files and TRS19.exe and TrainzUtil.exe)
Do NOT copy your local data folder (we will import your local data later)
Start Trainz and you will be prompted to enter your username
A new local data folder will be created at C:\Users\<username>\AppData\Local\N3V Games\TRS19\build xxxxxxxx
Note that this process takes 5-10 minutes
If you want to move local content into the new build, then follow this guide.

NOTE: We do not recommend you manually move files using Windows Explorer.

NEVER move or delete the override file from C:\Users\<username>\AppData\Local\N3V Games\TRS19\

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