Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.


To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Windows Defender SmartScreen warning
Posted by N3V Games (Paul) on 10 July 2018 02:33 PM

Even though N3V Games is a "Trusted Developer" with Microsoft, this message may appear until a sufficient number of people have installed the application.

The message is: "Windows Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk."

It is safe to proceed as follows:

Step 1: Click the More Info link

Step 2: Click Run Anyway.



(13 vote(s))
Not helpful

Comments (0)