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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Content Store/DLCs
How can I tell what content is builtin, or part of a DLC pack, in Trainz
Posted by N3V Games (Zec) on 25 May 2022 07:01 PM

All content that is Builtin in Trainz will be shown in the status column of Content Manager as either 'Built-in', 'Built-in, payware', or 'Base'. These assets are part of the core Trainz installation and cannot be uninstalled.

 

All content included in the newest DLC packs will show the status as either 'packaged', or 'packaged, payware'.

Note, some older DLC packs may show included assets as either 'builtin', or 'installed, payware' in addition to 'packaged' and 'packaged, payware'.

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