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Knowledgebase : TrainzStore Orders
   

This article provides step by step instructions to locate and download products ordered from the Trainz Store at Store.TrainzPortal.com. 1. Trainz A New Era 2. Trainz 12 and Older Items (Scroll down) 3. Trainz Model Railroad (click here [https://sup...
The files for all our products are hosted on high bandwidth servers on hardware designed for hosting and downloading data. If your product fails to finish downloading, there are a few options to try to ensure it downloads successfully: 1. High Latency...
"Trainz A New Era" (For 64bit versions of Windows 7, and up; requires a DirectX 11 capable graphics card; also for Mac OSX 10.12 and up) is available as a Digital Download or Boxed version from the Trainz Store [https://store.trainzportal.com/]. Retail ve...
First Class Tickets are "virtual" items. Once purchased in the Trainz Store, you then need to "activate" your ticket. Activate your First Class Ticket by following these steps: * Log in to https://www.auran.com/planetauran using the SAME ACCOUNT tha...
FOR TRAINZ STORE ORDERS: For items that require a serial number or Product Key, these will now be found in the My Digital Downloads [https://www.auran.com/planetauran/download_product.php] page in your MyTrainz account [https://www.auran.com/planetauran/...
As per the Trainz Store Refund Policy [https://store.trainzportal.com/11890286/policies/18835718.html] no refunds will be given on digital download software. Boxed software is eligible for refund for 45 days from purchase. To be eligible for a return, you...
The Terms of Service for the Trainz Store can be found here [https://store.trainzportal.com/11890286/policies/18835846.html]
Trainz: A New Era [https://store.trainzportal.com/collections/best-sellers/products/trainz-a-new-era] was released for PC on May 15, 2015 and for Mac in Mid 2015, and has seen many updates since release with the latest version available from the Trainz St...
Please log in to SimulatorCentral.com [1]> My Account > My Orders. Click the appropriate 'Invoice No.' to see the status of the order. Shipping normally takes 1-3 weeks (and longer during holiday periods). For orders prior to Sept 19, 2012, please...
Reset your password by clicking on this link [https://www.auran.com/planetauran/passwordreset.php]. Enter your username into the box provided then click on submit. If there is an account associated with that email address, you will receive an email with...
Simulator Central has now become the Trainz Store [http://store.trainzportal.com/]. All downloads from the Simulator Central store are now found in the My Digital Downloads [https://www.auran.com/planetauran/download_product.php] page in your MyTrainz acc...