For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
TRS19 Hangs when loading Sessions menu (Russian Language)
Posted by N3V Games (Zec) on 29 January 2019 01:50 PM
There is a bug in the current TRS19 build, when the language is set to Russian, that may cause Trainz to hang when loading the Sessions menu. Our team is working to resolve this.
Until an update is released to resolve this issue, you can work around this by setting the language to English, or loading the session through Content Manager.
You can load a session through Content Manager by following these steps:
1) Click on Manage Content on the launcher screen
To load a QuickDrive session, follow these steps:
To create a new session on a route, follow these steps:
You can then load the session from within Content Manager using the steps above.