NEW HELPDESK
We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.
The new helpdesk is available at https://support.trainzsimulator.com
We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.
The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
Thanks for your understanding.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Knowledgebase: Trainz Railroad Simulator 2019
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Extended Database Repair
Posted by N3V Games (Paul) on 24 July 2015 11:39 AM
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Sometimes your database may become corrupted and affects built-in or DLC content. Generally, a standard Database Rebuild from Launcher > Developer > Rebuild Database will rectify the situation. To run an Extended Database Repair:
Some versions of Trainz may not detect the CTRL key being held down. In this case you can manually start an extended database rebuild by following these steps:
This will perform a full rebuild of the database repair and will force the DLC packages to be reinstalled fully (or other database corruption to be repaired). | |
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