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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz Railroad Simulator 2019
What does "Requires Internet Connection" mean for TRS19?
Posted by N3V Games (Zec) on 18 December 2018 03:40 PM

All versions of Trainz Railroad Simulator 2019 require an Internet connection at the time of install and can then be accessed without an Internet connection for up to 30 days. If you are offline for longer than that period, you will need to go online to gain authentication (this can be achieved with a mobile hotspot connection, or similar).

A constant internet connection will be required for Download Station access, multiplayer, downloading DLCs, and other online features or functions in Trainz.

 

Tags: download, digital, server, content, tane,

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