For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
How to patch to TRS19 Platinum Edition
Posted by N3V Games (Zec) on 27 March 2020 03:04 PM
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You can update your existing TRS19 (build 105096 or build 105170) installation to the Platinum Edition by following these steps:
Note, you must have updated your TRS19 installation to build 105096 (Windows) or 105170 (Mac). It is not currently possible to update the Steam edition of TRS19 to the Platinum Edition. | |
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