We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.
The new helpdesk is available at https://support.trainzsimulator.com
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
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How to patch to TRS19 Platinum Edition
Posted by N3V Games (Zec) on 27 March 2020 03:04 PM
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You can update your existing TRS19 (build 105096 or build 105170) installation to the Platinum Edition by following these steps:
Note, you must have updated your TRS19 installation to build 105096 (Windows) or 105170 (Mac). It is not currently possible to update the Steam edition of TRS19 to the Platinum Edition. | |
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