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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Downloading, Installing and Patching
Windows Defender SmartScreen warning
Posted by N3V Games (Paul) on 10 July 2018 02:33 PM

Even though N3V Games is a "Trusted Developer" with Microsoft, this message may appear until a sufficient number of people have installed the application.

The message is: "Windows Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk."

It is safe to proceed as follows:

Step 1: Click the More Info link

Step 2: Click Run Anyway.

 

 

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