For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Guide to creating a 2nd installation of TANE & TRS19
Posted by N3V Games (Paul) on 12 November 2015 11:09 AM
It is possible for multiple versions of Trainz A New Era and Trainz Railroad Simulator 2019 to co-exist on one machine. However there are some rules to follow to ensure smooth operation.
Please note also that this advice is provided as a guide only. We are not responsible for any lost data that may occur as a result of following this guide.
COPYING YOUR CURRENT INSTALLATION:
If you want to move local content into the new build, then follow this guide or this guide for importing from TS12.
NOTE: We do not recommend you manually move files using Windows Explorer.
NEVER move or delete the override file from C:\Users\<username>\AppData\Local\N3V Games\TANE\
For TRS19, replace any reference to 'TANE' or 'TANE.exe' with 'TRS19' or 'TRS19.exe' respectively.
Note that if you have a Gold Membership or a Trainz Plus membership, then it is not permissible to run multiple copies of Trainz versions obtained through your membership simultaneously (they can be installed multiple times, just not multiple installations run simultaneously).