Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
RSS Feed
Knowledgebase : Trainz Memberships
   

Please check our TRS19 FAQ page [http://www.trainzportal.com/pages/trs19-faqs] for details of Trainz Plus. Also check out Mytrainz > MyMemberships to become a Trainz Plus member.
Patching to the Trainz Plus version is done through the in-game patch installer. This is found in Trainz Settings > Install Tab > Check for Updates or Change Trainz Update Stream. To change stream, click Change Trainz update stream, then click Next, a...
Thanks for your question about purchasing TRS19 and cancelling your Gold Membership. The process is that your current install will still operate and you do not need to do anything different at your end. Here is a list of things that will change: * A nu...
Trainz Memberships provide an alternative way to access Trainz, First Class Tickets, and/or additional content for Trainz, through a monthly or yearly membership. Further information on Trainz Memberships can be found in the TRS19 FAQ [http://www.trainz...
To access the DLC packs included in the Content Vault feature of the Gold or Silver memberships, you will need to first claim the DLC pack you would like by following these steps: * Go to http://www.auran.com/ [http://www.auran.com/] * Click on MyTr...
There are currently 4 membership options available, each offering different features or options. All Trainz memberships are renewed automatically on the renewal date, unless cancelled prior to the renewal. If cancelled prior to renewal, the membership w...
You can upgrade or change your membership by following these steps: * Go to http://www.auran.com/ [http://www.auran.com/] * Click on MyTrainz, and then log in if required * Click on My Memberships * Click on Change Membership * Click on 'Selec...
You can cancel your membership by following these steps: * Go to http://www.auran.com/ [http://www.auran.com/] * Click on MyTrainz, and then log in if required * Click on My Memberships * Click on Cancel Membership
No. If you cancel, you have access for the remainder of the period you have paid for.