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Knowledgebase : General
   

Microsoft provide a very useful utility called Problem Steps Recorder. This application will create a series of screenshots that you can then attach to your helpdesk report to show us the steps you are taking. Follow these steps to use PSR STEP 1...
The following specifications show the minimum requirement in order to run Trainz: A New Era. To find out your system specifications, please read this article [https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/38/12/finding-your-syst...
Trainz: A New Era [1] was released for PC on May 15, 2015. Trainz: A New Era for Mac [2] was released late June on the Apple Mac store and July 2015 through the Simulator Central store. Trainz Simulator 12 (Service Pack 1) is the latest version of ...
AA TO BZ AI Train OR AI DriverArtificial Intelligence 'Driver' manned Train. A train which is controlled by a program, script, commands, scenario, etc and not by the user. In many ways AI trains are the Trainz equivalent of the NPC's (Non-Player Chara...
If you have received a box version with a Product Key, you need to register this code at My Trainz. NOTE: SOME VERSIONS DO NOT REQUIRE A PRODUCT KEY (e.g. Mac USB editions ordered through SimulatorCentral or all order through Apple Mac store). Foll...
Please use the search function (using keywords of four letters or more) to search for an answer to your issue. If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log ...
We recommend searching for and downloading content using the included Content Manager in Trainz. Use the following steps to search for content: 1) Open Content Manager by clicking on 'Manage Content' on the launcher screen. 2) Select the 'Download S...
Reset your password by clicking on this link [https://www.simulatorcentral.com/index.php/customer/account/forgotpassword/]. A new password will be sent to the email address you enter. If there is an account associated with that email address, you will r...
We are currently reworking all our support sites to make it easier to find all information in one place. This support site provides information relating to purchasing, downloading, installing and running the various products we offer. It also includes i...
You can remove the patch window by either installing the new update, or if the update is a beta version, then by changing your update stream to public. To install the new update, simply follow the instructions on the screen. You may need to ensure 'disabl...