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Knowledgebase : General
   

Microsoft provide a very useful utility called Problem Steps Recorder. This application will create a series of screenshots that you can then attach to your helpdesk report to show us the steps you are taking. Follow these steps to use PSR STEP 1...
The following specifications show the minimum requirement in order to run Trainz: A New Era. To find out your system specifications, please read this article [https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/38/12/finding-your-syst...
AA TO BZ AI Train OR AI DriverArtificial Intelligence 'Driver' manned Train. A train which is controlled by a program, script, commands, scenario, etc and not by the user. In many ways AI trains are the Trainz equivalent of the NPC's (Non-Player Chara...
Trainz: A New Era [https://store.trainzportal.com/collections/best-sellers/products/trainz-a-new-era] was released for PC on May 15, 2015 and for Mac in Mid 2015, and has seen many updates since release with the latest version available from the Trainz St...
Reset your password by clicking on this link [https://www.auran.com/planetauran/passwordreset.php]. Enter your username into the box provided then click on submit. If there is an account associated with that email address, you will receive an email with...
We are currently reworking all our support sites to make it easier to find all information in one place. This support site provides information relating to purchasing, downloading, installing and running the various products we offer. It also includes i...
If you have received a box version with a Product Key, or a digital download with a Product Key, you need to register this code at My Trainz. NOTE: SOME VERSIONS DO NOT REQUIRE A PRODUCT KEY (e.g. Digital Downloads and Mac USB editions ordered through T...
Please use the search function (using keywords of four letters or more) to search for an answer to your issue. If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log ...
You can remove the patch window by either installing the new update, or if the update is a beta version, then by changing your update stream to public. To install the new update, simply follow the instructions on the screen. You may need to ensure 'disabl...
We recommend searching for and downloading content using the included Content Manager in Trainz. Use the following steps to search for content: 1) Open Content Manager by clicking on 'Manage Content' on the launcher screen. 2) Select the 'Download S...
Please use the search function (using keywords of four letters or more) to search for an answer to your issue. If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log ...
Thanks for your question about purchasing TRS19 and cancelling your Gold Membership. The process is that your current install will still operate and you do not need to do anything different at your end. Here is a list of things that will change: * A nu...
1) Click on 'Buy Now' on the item you wish to purchase 2) Confirm that the wanted items are shown in the shopping cart, and the correct quantity is shown, then click on 'checkout'. 3) Login with your MyTrainz account's username and password. 4) Ente...
If you are being bullied or harassed by a user on the Trainz Forums, please use the 'report post' button at the bottom of their post to report the post to our moderation team and they will be able to look into it for you. Please note, only limited actio...