NEW HELPDESK
We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.
The new helpdesk is available at https://support.trainzsimulator.com
We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.
The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
Thanks for your understanding.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Knowledgebase: Content Store/DLCs
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The install button shows 'View Error' after installing, what do I do?
Posted by N3V Games (Zec) on 25 May 2022 06:48 PM
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After installation the 'install' button may change to show 'View Error' if there has been an error during installation. Some of these can be safely ignored, and the installation completed by clicking on 'retry'.
In particular, the error "Failed to download precache data" will not prevent the DLC from working, simply click retry and the installation will be completed. When the content is first used in-game, Trainz will automatically generate the precache data instead.
If you see an error that won't clear after clicking retry then please submit a ticket to the helpdesk using the 'troubleshooter' menu above (you will need to sign in to access this).
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 (4 vote(s)) Helpful Not helpful |
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