If you want to experiment with the settings, go to Trainz Launcher > Trainz Settings > Developer then Advanced Debug Settings
Restart the game and now you can use manual post-processing controls.
The controls are only saved for the current session until you restart TANE or TRS19.

View this wiki page for more details on the individual settings.

1. Install the game as per normal (e.g. game is in D:\TANE_game\Build_A and Local Data Folder path is C:\Users\<username>\AppData\Local\N3V Games\TANE\build xxxxxxxx
2. Copy everything from D:\TANE_game\Build_A into D:\TANE_game\Build_B
3. Click on Tane.exe in D:\TANE_game\Build_B and the launcher will appear
4. Add your username to Settings > Internet
5. Click Start Trainz and a new Local Data Folder will be created in C:\Users\<username>\AppData\Local\N3V Games\TANE\build xxxxxxxx
6. You can the follow the steps in the Move Folder article if you don't want your Local Data Folder on C:\

For TRS19, replace any reference to 'TANE' or 'TANE.exe' with 'TRS19' or 'TRS19.exe' respectively.

Note that if you have a Gold Membership or a Trainz Plus membership, then it is not permissible to run multiple copies of Trainz versions obtained through your membership simultaneously (they can be installed multiple times, just not multiple installations run simultaneously).

DLC packs

DLC packs purchased through Steam can only be used with the Steam editions of Trainz.

DLC packs purchased through the Trainz Store can be used with any compatible version of Trainz, including Steam versions.

Registration

Registration of the Steam editions is achieved by simply entering your MyTrainz account's username and password into the Internet tab of the Trainz Settings, which you can do by following these steps:

1. Double click on your Trainz icon
2. Click on Trainz Settings
3. Click on the Internet tab
4. Enter your username and password into the boxes provided (please keep in mind that your username and password are case sensitive), then press enter.
5. Now try starting Trainz.

When you start Trainz, Trainz will then register itself into your account.

Please note, you will not see any changes in your MyTrainz account's details after registering. The Steam edition of Trainz does not provide access to the digital download through MyTrainz.

Updates/Patches

For updates and patches, these will be installed automatically through Steam.

The message is: "Windows Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk."

It is safe to proceed as follows:

Step 1: Click the More Info link

Step 2: Click Run Anyway.

*If you require access to the TRS19 SP2 download, please use this link:
https://dl1.n3vgames.com/Installers/TANE/Offline-Installer-TANE-SP2-Mac-88395.dmg
(Requires TANE authorisation to active)

~There are some known bugs which may affect operation of TRS19 SP3/4 in MacOS 12; these are resolved in the TRS19 SP5 update.

Note, MacOS 11 and MacOS 12 are required for Mac M1/Metal support.

Tip: set the dials to between 7 o'clock and 11 o'clock for best results

To adjust the water effect, go to the Environment Tab and click the left and right arrows below the Water heading to cycle through the various options.

Troubleshooting:

• If you do not select the water colour preview window, you will not be able to adjust the dials
• Changes are currently saved in the Route Layer. We will be moving this to the Session Layer in the future, but for now this means that built-in routes cannot be edited

2) Confirm that the wanted items are shown in the shopping cart, and the correct quantity is shown, then click on 'checkout'.

3) Login with your MyTrainz account's username and password.

4) Enter your voucher code into the 'enter code' box at the top right, then click on apply.

5) Ensure that your billing address is correct, then click on 'continue to payment' or click on the 'paypal' button if you wish to pay through paypal

6) Follow the remaining prompts to complete your order.

• Pin to Taskbar (this will create an icon on the bar at the bottom of your screen)
• Pin to Start Menu (this will create an icon that shows in a list when you click on the Windows Start icon)
• Create Shortcut (this will create a shortcut in the TANE or TRS19 folder which you can then drag to your desktop)
• Send to > Desktop (available in some Windows versions)

Finding the correct TANE.exe:

If you have multiple installs and you are not sure where TANE.exe resides, here are some tips.

• The default location for new installs (2016) is 'C:\Program Files\N3V Games\Trainz A New Era', note the 'Trainz A New Era' folder may be called 'Trainz A New Era SP1' or 'Trainz A New Era SP2' with some newer installers.
• The default location for older installs (2015) is C:\Program Files\N3V Games\TANE
• Double click when you have found TANE.exe to check the build number on your launcher
• TANE SP1 build numbers are in the range 803xx - 804xx
• TANE SP2 build numbers are in the range 883xx - 909xx

Finding the TRS19.exe

The default location for TRS19 installs is 'C:\Program Files\N3V Games\Trainz Railroad Simulator 2019'

1: This installation will require 40GB free disk space on your C: Drive.

2. Your hardware must meet our minimum requirements to run Trainz Railroad Simulator 2019. Please visit https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/38/0/finding-your-system-specifications for further information.

3. For information on installing additional content from the disc, please see Installing additional content from the disc.

INSTALLATION GUIDE

To install the DVD edition of Trainz Railroad Simulator 2019, please follow these steps:

1. Register your serial number following the steps here.
2. Insert Disc 1 into your DVD drive
3. Double-click TRS19 Installer.exe to begin the installation process.
   The Welcome to the Installer screen will appear.
   Click Next to continue
4. The License Agreement window will appear. Read the license.
   Click Agree to continue

5. The default install location of C:\Program Files\N3V Games\Trainz Railroad Simulator 2019 will be shown.
   If you wish to install into this location, click Next, otherwise select your preferred install location, then click Next.

   NOTE: If this folder already exists, your installer will show a warning. If you really do wish to overwrite the version of Trainz that exists in this folder, then click Yes.
   Otherwise click Cancel and select a new location to install TRS19.

6.  Once you have selected the location and clicked Next, a window will show "This process will install TRS19."
   Click Install to continue.
7. Windows may now show a security warning:
   "Do you want to allow this app to make changes to your device?"
   Click Yes to continue
8. You will now seeing a message "Reading Configuration".
   Select "patch-1.bin" then click Open.
   "Copying payload data" will show the installation progress.
   Please be patient while the large amount of data is copied to your harddrive (2-5 minutes)
   Once it has copied the 8GB file, you will be prompted to "Insert disk 2".
9. When prompted to insert Disc 2, navigate to your DVD Drive
   e.g. DVD RW Drive (G:)
   Select your DVD Drive, then select the patch-2.bin file and "patch-2.bin".
   Click Open to continue.
10. The Installer will then continue copying the remaining files from Disk 2 to your harddrive.
    Once again, please be patient while the large amount of data is copied to your harddrive (2-5 minutes)
    The Installer will then show "Installing" and finally "Install Complete".
    (If not, please check Troubleshooting below)

11. Choose "Launch TRS19" now and click Exit
    Your install is complete and the TRS19 Launcher will automatically start.

STARTING TRAINZ

Step 1.
Once the Launcher appears, click Start Trainz to bring up the Trainz Product Key entry window.
NOTE: If the Product Key entry window does not appear, click Trainz Settings > Install tab.
Enter the Product Key found inside the cover of your box into the box then click the + icon to add the Product key.

Step 2.
If you wish to use your version of Trainz online (e.g. to use the Download Station, DLC items, Multiplayer etc)
then click the Internet Tab and check the "Enable Online Features" option.
Then enter your MyTrainz/Planet Auran username and password.
Then close all windows and restart the Launcher for the change to take effect.

Step 3.

Cick Start Trainz and wait for the engine startup to complete (this can take several minutes).
Your installation and startup are now complete.
(If the "Starting Trainz" window remains for more than 15 minutes, see the Troubleshooting section below)

REGISTERING TRAINZ

See Registering the Trainz Railroad Simulator 2019 Boxed Edition

Troubleshooting:

• Do not run two installations from the disc at the same time. If you wish to install a second copy of Trainz, please run the installer again after the first installation has completed.
• Double clicking on your DVD drive will not the begin the installation, you will need to double click on the setup file within the DVD drive folder to begin the installation.
• If you do see issues with installing from the disc, then please try copying the files from each disc to your hard drive. You must place all files from each disc into the same folder for the installer to work correctly from your hard drive.
• Ensure that you have enough disc space on your hard drive to install Trainz. You will need enough space for the installer to 'unpack' to the hard drive, and for Trainz to be installed (minimum requirement of 50GB Free Space). Please note, the installer will use C:\ drive to unpack to, even if you select another drive to install Trainz to.

If there is not enough space available, then you will likely see the following error:

Disk full message error shows as "resumable timeout lock"
; <NULL> install-package "G:\UK Content Disk 1"
; <NULL> TrainzLockNativeFileSystem> resumable lock timeout: c:/users/james/appdata/local/n3v games/trs19/build e0eb53qu1/packages/sc484d.tzarc
- <NULL> Unable to read package: sc484d
- <NULL> Installation of the content package 'sc484d' failed.
- <NULL> TADCopy> Unable to copy file g:/uk content disk 1/sc484f.tzarc to C:/Users/James/AppData/Local/N3V Games/trs19/build e0eb53qu1/packages/sc484f.tzarc (err 0x00000070)
- <NULL> Installation of the content package 'sc484f' failed due to immovable existing data.

1) Double click on the TRS19 icon on your desktop
2) Click on Trainz Settings
3) Click on the 'Install' tab
4) Click on 'Change Trainz update stream'
5) Follow the prompts till you see the 'change update stream' option, then click on this
6) Click on the drop down list, and click on 'TRS19 Platinum Edition', then click on 'ok' and 'done'.
7) Now click on 'check for Trainz updates', and follow the prompts to install the available update.

Once the update has been installed, you will be able to install your new content packages via the new content store feature by following these steps:

1) Double click on the TRS19 icon on your desktop
2) Click on 'Content Store'
3) Click on 'Purchased' at the top right
4) Click on the 'Install' button to the right of the DLC pack you wish to install

Note, you must have updated your TRS19 installation to build 105096 (Windows) or 105170 (Mac). It is not currently possible to update the Steam edition of TRS19 to the Platinum Edition.

Please note, if you already own another TRS19 edition from the TrainzStore, then you will not see an additional page in your MyTrainz account. The TRS19 Platinum Edition uses the same download page as previous TRS19 releases.

If you already have TRS19 installed, then you can patch this to the Platinum Edition using the How to patch to TRS19 Platinum guide.

MAC USERS

Once you log in to MyTrainz, scroll down the page until you find the Mac installer option. 
R-click and chose the "Download Linked file as" option.
This then allows you to select where to save the file.
Once downloaded, extract the file
Double click to run the .dmg installer
Then drag the Trainz icon onto the Application icon to install
You may be prompted during installation to enter your MAC USERNAME AND PASSWORD
(Not your MyTrainz username)

When ordering from the Trainz Store ensure if you would like a physical product shipped to your address that you choose the correct product from the dropdown box when ordering:

Australian orders generally take 3-5 days.

All International orders are shipped using Australia Post who do not offer tracking for International Airmail. Packages generally arrive in the destination country within a few days and are then under the control of your local Customs Clearance and Post Office services.

While the estimated time is 7-15 days for USA and most of Europe, deliveries sometimes take longer. (Up to 7 weeks in very rare cases).

Please note that FedEx and other parcel services quote over $65 for a parcel from Australia to USA or Europe so we are currently limited to the non-tracked Australia Post option.

If you already own a digital download edition of Trainz Railroad Simulator 2019, you can upgrade to a boxed edition by placing an order for the Shipping Only - Trainz Railroad Simulator 2019 item in our store. Please note, you will need to pay the shipping cost on the boxed edition, which will be calculated in the checkout. You must already own Trainz Railroad Simulator 2019 to purchase this upgrade.

1. Log in to MyTrainz > Serial Number (https://www.auran.com/planetauran/SN_Enter_Serialnumber.php) 
2. Enter the serial number from your DVD insert into the boxed provided
3. Click on Submit (this authorises your version of Trainz when you enter your MyTrainz username into the launcher "Internet" tab.
4. Now go to Redeem Code (https://www.auran.com/planetauran/DLC_Voucher.php)
5. Again, enter your serial number from your DVD insert into the boxes provided
6. Click on Submit (this will issue your Regional Content, or all content for the full edition).

Trainz Railroad Simulator 2019 will now be fully registered into your MyTrainz account, and you will now be ready to install Trainz!

Please note: Your serial number may include some similar characters, such as 0/O, 1/I, 5/S, etc. Please ensure that you are entering the correct character. In particular,the 0/O may appear very similar, the letter 'O' is wider than the number 0.

Number 0 above

Letter O above.

tags:TRS19, dvd, install, installing, serial number, product key

The first step is to try using a Private tab in Edge which may allow the page. If this still doesn't work, then you will need to try using another browser such as Google Chrome, Mozilla Firefox, or similar.

However we have had some reports of customers who have seen some success with eGPUs, once correctly configured. If you wish to try this, you will need to follow these steps:

1) Go to Applications.
2) Access the context menu for Trainz and select "Get Info".
3) Select the option "Prefer External GPU".
4) Restart Trainz

If you are experiencing an issue with a public release of Trainz, please use the search function (using keywords of four letters or more) to search for an answer to your issue.

If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log in using your MyTrainz Username and password, then go to the Troubleshooter and proceed through the questions. If you are unable to solve the issue through the troubleshooter, then you will see an option to submit a ticket.

Please note that we do not provide assistance for problems regarding in-game functionality. Please ensure you read the game manual (for TANE, the link is Launcher > File > View PDF Manual).

Beta Test or Release Candidate Versions

If you are using a Beta or Release Candidate version of Trainz, and wish to report a problem or bug, then please submit a bug report this through the Bug Report form.

Please include as much detail in your bug report as possible, including the KUID/AssetID numbers of any assets that you are using, and the steps you take to reproduce the issue you are seeing.

If you do see issues with running Trainz on Windows 10, then please ensure that Trainz has full permissions on your computer, including through any security programs, by doing the following:

Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TANE.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.

Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TANE.exe' file as an exception in your firewall and anti-virus.

Please also ensure that your computer meets the system requirements for Trainz: A New Era in this article.

You can find your system's specifications by following the information in this article.

Tags: TRS19, TRS2019, Trainz, 2019, TANE, Win, Win10, TS12

You must log into the Trainz store when purchasing a DLC pack using the same username as used within Trainz, otherwise Trainz will not be able to access the download.

If your loco doesn't have a session already created in Kickstarter County or one of the other built-in routes, you will need to create your own session to use the loco. Follow these simple steps:

USING CREATE SESSION:

1. Choose your favorite route
2. Click View Sessions
3. Select Create Session
4. Click on the Content Search Filter (top left of the menu bar)
5. Type in a keyword like blue" for Blue Comet
6. Click on the Trains tab - only items with "blue" are now showing
7. Select your loco and place on the track
8. Add other locos and rules if required (see the manual for more detail)
9. Click Quickdrive (top left of the menu bar) to begin your session.

USING QUICKDRIVE: (if a consist is included for your loco)

1. Choose your favorite route
2. Click View Sessions
3. Select Quickdrive > Drive Session
4. Click on the New Train menu option in the Quickdrive Window
5. Scroll through the list to find your loco and select it
6. Click on the track to place the consist (ensure you have sufficient track length)
7. You are now ready to drive.

HINT: Most content will have the operator's name, or a shortened version of the operator's name, in the name of the traincars. For example, for the Blue Comet (operated by the Central Railroad of New Jersey), the start of the name has 'CNJ'.

Tags: TANE, TRS19, TRS2019, Download, Engine, Session, Content, Asset, payware,

You can toggle between full screen mode by following these steps:

1) Click on Trainz Settings on the initial launch screen

2) Tick or untick the box for Full Screen (if turning on full screen, ensure the correct resolution is set)

You can also toggle full screen by pressing ALT + Enter on your keyboard whilst in Trainz.

When running TANE or TRS19 in a Window, you can resize the window on the fly by moving your cursor to one of the corners of the Trainz window, then click on the corner and drag it till it is the size you want. On Windows, the cursor will appear as two arrows when it is in the right spot to resize the window.

You can also 'maximise' the window by clicking on the 'maximise' button at the top of the window. This can also be returned to the smaller size by clicking the same button again.

Tags: Window, Resize, Maximise, Full Screen, TANE, TRS19, Windows, Mac, Resolution, Size

• Click Launcher > Trainz Settings > Install > Check for Updates
• If there is a patch available for your build, the patcher window will appear.
• If a message says that no patch is available, ensure you have the correct patch stream selected
• To do this
  • Select "Change Trainz update stream"
  • Ensure the path matches your install path
  • Ensure your correct username and password are entered
  • Check the patch stream shows as TRS19 (for public patches, or TRS19 Beta for Beta patches)
  • If it doesn't, then click Change Stream and choose the correct stream from the dropdown box
  • Click Done
  • Click Check for Trainz Updates again

You can also try running the Patch Installer.exe directly from the install folder (found by searching for TRS19.exe)

For more assistance with patching see this guide.

Tags: Patch, Patching, Update, build, stream

To find out your system specifications, please read this article.

PC

Minimum:

• OS: Windows 7 64bit, Windows 8 64bit
• CPU: Intel i5 3Ghz 64bit processor (or equivalent)
• GPU: NVidia GT 430 or ATI 5550 or better, at least 1GB dedicated VRAM supporting DirectX 11
• Memory: 4GB
• Hard Drive: 50GB free space
• Soundcard: DirectX-compatible 
• Internet connection required

MAC

Minimum:

• OS: MacOS X 10.12 (up to SP2) or MacOS X Big Sur (SP3 or higher)*
• CPU: Intel i5 2Ghz
• GPU: Radeon Pro 555 or better with 1GB VRAM supporting OpenGL 3.3
• Memory: 4GB
• Hard Drive: 30GB Free Space
• Internet connection required

Check your Mac OpenGL capabilities here: https://developer.apple.com/opengl/capabilities/

*Note that to access TRS19 SP2 for earlier MacOS versions, you will need to contact the Trainz helpdesk.

TAG: Spec, specs, specification, hardware, won't run, won't start

To find out your system specification, you need to run a program called dxdiag

• Click on the Windows Start Menu, type in dxdiag and click on dxdiag under the Programs heading.
• The diagnostic tool appears in a new window and may take a minute or so to run the diagnostic tests. 
• The System Tab shows your Operating System, Processor (CPU), and whether DX11 is installed.
• Next, click on the Display Tab to find your Graphics Card

PLEASE NOTE: It is possible to have DX11 installed, but not have a graphics card that supports DX11 features.

To find if your graphics card supports DX11, we suggest you type the name of your card into Google Search and add "+DX11" then review the articles that appear e.g.  GeForce GT 630 +DX11

For some graphics cards, the version that your graphics card supports may be shown in the 'display' tab in DXDiag in the 'DDI Version' section on the right. If this shows 10, 10.0, or 10.1 then it indicates that your graphics card only supports up to DirectX 10. If this shows 11 or higher, then your graphics card may support DirectX 11.

Here is a list of supported DX11 cards

Mac Users

Click on the Apple icon and click "About This Mac"
Check the Mac OpenGL capabilities of your system here.

SEE ALSO: What are the Specifications for Trainz A New Era or What are the Specifications for Trainz Railroad Simulator 2019

Tag: specs, spec, system requirements, dxdiag, dx11, renderer

These instructions apply to build 82340 and above for Windows.

MOVING YOUR DEFAULT LOCATION:

1. Note the current location of your user content by opening the Launcher > Trainz Settings > Install tab
2. Open Windows Explorer and create a new empty folder at the desired location (e.g. D:\TANE_Content)
3. In the Install tab, click on the "..." button and browse to find your newly created folder
4. Click Select Folder to change the path to your new location
5. Exit the game and close all game windows
6. In Windows Explorer, move your existing content into the new folder (see below*)
7. Start TANE and check the Install tab to confirm that the path has changed and is correct and that everything is working.
8. If your content is missing, or if a database repair commences, you have made a mistake and will need to re-check the setting above.

* Move all the files and folders from your original Local Data Folder (from Step 1 above) into your NEW folder created in Step 2
i.e. folders like backup, cache, etc plus assets.tdx and keystore.tdx.
This should leave the old content folder empty, and all of your content files under the new folder. You can then delete the old empty folder.

NOTE:

• DO NOT ever delete the C:\Users\<pc name>\AppData\Local\N3V Games\TANE folder (or C:\Users\<pc name>\AppData\Local\N3V Games\trs19 for TRS19) OR the userdata-redirect-map.txt file in that folder. This file is required by TANE/TRS19 to ensure the Local Data Folder is found. If the redirect file does not exist, TANE/TRS19 will create a new one and create a new local data folder in the default location and you are back to your starting point.
• If a new unused /build xxxxxxxx folder is created in the default location upon restarting, you have not followed the steps correctly  - please review the steps again.
• If you are asked to enter your username again, you have not followed the steps correctly - please review the steps again.

CREATING A NEW LOCAL DATA FOLDER

Sometimes your Local Data Folder can end up with corrupt data. In this case, the solution is to create a new folder which contains no 3rd party content. From there, you can then IMPORT your old content and work out which items may be causing issues.

1. Open the Launcher > Install tab and check the path to your Local Data Folder. The default path is C:\Users\<username>\AppData\Local\N3V Games\TANE\build xxxxxxxx
2. Highlight the full path name and use Ctrl-C to copy
3. Close TANE (and check in Task Manager that it has ended - this may take a few minutes in some circumstances)
4. Use Crtl-V to paste the path into Windows Explorer
5. Go up one directory level and rename the folder by adding "-old" to the name (this effectively creates a backup for you)
6. Open a NEW Windows Explorer window and create a Folder in the desired location (e.g. D:\TANE_data) 
7. Open Launcher > Trainz Settings > Install tab and browse to find your new folder (D:\TANE_data) then click Select Folder
8. Close TANE (a message will appear saying the game needs a restart)
9. Restart TANE and check your Install path is pointing to the new location.
10. Click Start Trainz and wait for TANE to complete a database rebuild (this should only take a few minutes)
11. Now your TANE install points to the new Local Data Folder at the new location.

NOTE: This process does not copy and of your local content across. To do that, follow this Importing Content guide (which will require that you create the Editing Folder prior to Step 1 above)

The instructions below apply to build 82340 and above for Mac.

MOVING YOUR DEFAULT LOCATION:

1) You will need to locate your LocalData folder. You can find the path to your LocalData folder in Launcher > Trainz Settings > Install.
2) Shut down Trainz
3) Navigate in Finder to the location shown in the install tab of the Trainz Settings
4) Now copy the “build xxxxxxxx” folder (i.e. the folder that your install path was pointing to) to the new location you would like it in.
5) Open the Trainz launcher screen, and then click on 'Trainz Settings'
6) Click on the 'Install' tab, then browse to the new location of your LocalData folder, then select the 'build xxxxxxxx' folder (or equivalent if you have renamed the folder) and then click on 'open' or equivalent
7) Completely close Trainz, then reopen Trainz and see if the changes have taken affect and your content is showing in-game.

CREATING A NEW LOCAL DATA FOLDER

Sometimes your Local Data Folder can end up with corrupt data. In this case, the solution is to create a new folder which contains no 3rd party content. From there, you can then IMPORT your old content and work out which items may be causing issues.

1. Open the Launcher > Install tab and check the path to your Local Data Folder.
2. Highlight the full path name and copy this
3. Close TANE
4. Paste the path into Finder
5. Go up one directory level and rename the folder by adding "-old" to the name (this effectively creates a backup for you)
6. Open a NEW Finder window and create a Folder in the desired location
7. Open Launcher > Trainz Settings > Install tab and click the button marked '...' to browse to find your new folder, then click Select Folder or equivalent
8. Close TANE (a message will appear saying the game needs a restart)
9. Restart TANE and check your Install path is pointing to the new location. You will also need to enter your MyTrainz username and password into the 'MyTrainz' or 'Internet' tab.
10. Click Start Trainz and wait for TANE to complete a database rebuild (this should only take a few minutes)
11. Now your TANE install points to the new Local Data Folder at the new location.

NOTE: This process does not copy and of your local content across. To do that, follow this Importing Content guide (which will require that you create the Editing Folder prior to Step 1 above)

If there is a patch available for your build, the Trainz patcher window will appear.

If it doesn't, then check that the "Target" you have selected is the folder where your TANE.exe or TRS19.exe resides, and that you have selected "Public Stream".

You can also try running the Patch Installer.exe directly from the install folder.

Check more detailed information on patching:

- click here for TANE pre-SP1 builds

- click here for TANE SP1

- click here for TANE SP2

- click here for TANE SP3

NOTE:

For TANE SP1 or SP2, you may need to change the Patch Stream (e.g. from Public to Beta or vice versa) for the patch to appear.

Please note also that this advice is provided as a guide only. We are not responsible for any lost data that may occur as a result of following this guide.

COPYING YOUR CURRENT INSTALLATION:

1. Create a new folder for your copy of TANE. e.g. D:/TANE-Beta
2. Copy all the files from your current install folder to the new location (this includes the Resources folder, the .dll files and TANE.exe and TrainzUtil.exe)
3. Do NOT copy your local data folder (we will import your local data later)
4. Start Trainz and you will be prompted to enter your username
5. A new local data folder will be created at C:\Users\<username>\AppData\Local\N3V Games\TANE\build xxxxxxxx
6. Note that this process takes 5-10 minutes

If you want to move local content into the new build, then follow this guide or this guide for importing from TS12.

NOTE: We do not recommend you manually move files using Windows Explorer.

NEVER move or delete the override file from C:\Users\<username>\AppData\Local\N3V Games\TANE\

For TRS19, replace any reference to 'TANE' or 'TANE.exe' with 'TRS19' or 'TRS19.exe' respectively.

Note that if you have a Gold Membership or a Trainz Plus membership, then it is not permissible to run multiple copies of Trainz versions obtained through your membership simultaneously (they can be installed multiple times, just not multiple installations run simultaneously).

You must not set TRS19 to use the LocalData folder for Trainz: A New Era or any other version of Trainz. Doing so can cause Trainz to become unstable, or cease to function correctly, and may damage any content in the LocalData folder.

When you load the route, and go to make an edit, you will be asked if you wish to clone the route or create a session. If you simply wish to create a session, then click this option. If you wish to modify the route itself, then click on the 'clone' button.

For information on installing Trainz Railroad Simulator 2019 itself, please see Installing the boxed edition of TRS19.

Installing Content from Disk or USB

1. Install TRS19, and ensure that you have entered your MyTrainz username and password into the Trainz Settings
2. Click File > Install Purchased Items from Disk (Explorer or 'Open' will open)
3. Navigate to your DVD or USB Drive.
4. Select the appropriate Folder in the Explorer/Open window (e.g. North America Edition)
5. Click "Select Folder".
6. The installation process will commence.
7. Once installed, it will show as "Complete".
8. If you have purchased the UK Edition, ensure you install the content from both Disk 1 & 2.
9. If you have purchased the full edition, install the EU, NA and UK editions.
10. Congratulations, your content is now installed. You are ready to click Start Trainz and enjoy the new content.

NOTE: Your disk or USB may include additional content you have not yet purchased. You can purchase the items from the store to authorise the additional content.

Troubleshooting

• You must have your MyTrainz account's username and password entered in the Trainz Settings to install content from the disc.
• If your version of Trainz does not have the "Install purchased items from disk" option, then you need a more up to date version of Trainz.
  This option is currently available for TRS19 Build 100240 or higher.
• "Unknown/invalid package format" - Ensure you select the correct folder on your DVD. This process only works for .tzarc files made specifically for installation from disk. It will not work for other file types such as .cdp files.
• "No items match your search" - Ensure you select the Folder (which may appear empty if you try to open it in Windows)
• "Unable to copy data" - check your harddrive is not full.
• "Unable to communicate with DRM Server" - You must be online to authorise your installation of this content. Please check your internet connection.
  
  Tags: Regional edition, installing content, European, United Kingdom, North America, EU, UK, NA, edition

All content included in the newest DLC packs will show the status as either 'packaged', or 'packaged, payware'.

Note, some older DLC packs may show included assets as either 'builtin', or 'installed, payware' in addition to 'packaged' and 'packaged, payware'.

Trainz will move this item to the 'backups' folder in your AppData folder. To access this folder, find the path in Launcher > Trainz Settings > Install (e.g. C:/Users/%username%/AppData/Local/N3V Games/TANE/build xxxxxxxx)

Open Windows Explorer, and navigate to your 'backups' folder which will contain several more folders depending on your settings.

Look for the date that is closest to the date you think the asset was deleted. If the asset is listed, then you may be able to import this into Trainz, by dragging and dropping the asset's folder into Content Manager. You can also use the 'import content folder' option, found in the 'file' menu in Content Manager, to import the asset.

If you are unable to find the asset in the backups folder, then there is no way to retrieve the asset other than by going to the original source where you first located the item.

We recommend that you create regular backups of assets that you create. This can be done by going into Content Manager and locating the asset you wish to backup. When located, select the asset and right click on it, then click on 'export to cdp'.

Now choose a folder to save to, give the file a name, and then click on save. This will then save a 'cdp' file, which will contain the asset(s) that you selected. You can re-install the asset using the 'import cdp' tool in Content Manager, found under the 'file' menu.

Generally, a standard Database Rebuild from Launcher > Developer > Rebuild Database will rectify the situation.

To run an Extended Database Repair:

1. On the launcher, click on the 'developer' option at the top of the screen
2. Hold down the CTRL key
3. Left click on Rebuild database

Some versions of Trainz may not detect the CTRL key being held down. In this case you can manually start an extended database rebuild by following these steps:

• Click on 'Trainz Settings' on the launcher screen
• Go to the tab marked 'Dev' (not the one on the top menu)
• Click on 'Enable Advanced Debug Tools'
• Close all TRSxxx windows
• Start TRSxxx.exe again
• Click on 'Developer' at the top of the Launcher (not the one in Trainz Settings)
• Click on 'Run TrainzUtil Command'
• Type in 'repairdatabase extended' (without the quotes)
• Click 'ok'

This will perform a full rebuild of the database repair and will force the DLC packages to be reinstalled fully (or other database corruption to be repaired).

The build number is shown in the T:ANE Launcher which opens when you first start Trainz A New Era. The same applies to TRS19 and TRS22/TrainzPlus.

Tags: TANE, Update, Patch, Download, Service, Pack,

Supported Content Install Methods:

1. Downloading from the Trainz Download Stations using Content Manager (First Class Ticket recommended)
2. Downloading DLC (payware) items using the in-game downloader
3. Importing Content Files (CDPs) using Content Manager
4. Importing Content Folders (Open for Edit Folders) using Content Manager (See below for more details)

Not Supported:

1. Built-in content cannot be moved from the install location (instead, download these items from the DLS)
2. Using Windows to move Local, Original and Packages data folders between builds and then using "Rebuild Database" to force update the content. This is known to cause errors.

Note that almost all "pre-Trainz A New Era" content can be imported into TANE. There will be some items that require fixing in TANE due to changed validation conditions.

The exception to using Windows to move your content is when you are changing the Local Data Folder path from one location to another. In this case your build number has not changed and so the contents and database will operate correctly.

 IMPORTING FOLDERS

To import a Folder into TANE from another Trainz installation, you must ensure the item is "Open for Edit". This is done using Content Manager.

1. In the "older" version of Trainz, open Content Manager
2. Create a "filter" using the 'search' panel on the left side of the screen to view the items you wish to import. For example, adding a filter "Installed = True" and "Builtin = False" would provide all your non-builtin content.
3. R-click and choose Open for Edit. This process creates a new Folder for each asset in the Editing folder
4. To find the Windows path to this folder, on the Launcher click Trainz Settings > Import tab. 
5. Close this version of Trainz
6. Open the new version of Trainz (where you want to import the content to)
7. Open Content Manager
8. Click File > Import Content Folder
9. Navigate to the Editing folder path you found in Step 4
10. Ensure the path at the top shows as something like C:\Users\<pcname>\AppData\Local\N3V Games\TANE\build nju354pt1\editing, and "editing" shows as the Folder name in the box at the bottom
11. Click Select
12. The "installing" window will now appear and the items will then be imported into your new Trainz installation.

 NOTE: You cannot use this method to import BUILTIN content from TS12 or TANE. You must use the Download Station to download any builtin TS12 assets, or use the in-game download option for TANE content.

Additional help: http://online.ts2009.com/mediaWiki/index.php/Help:Importing_Content

Tags: Content, TANE, asset, download, import, cdp, editing, folder, moving

It is important to know that both TRS19 and T:ANE require the original textures to show correctly in-game, and therefore built-in content, which does not contain source files, cannot be imported directly (or it will show with errors).

We are currently in the process of uploading built-in content from previous versions of Trainz to the Download Station which will provide access to that content.

Here is our recommended approach for importing a route and it’s dependencies from your older build:

1. In Content Manager, select the group of files you want to import excluding the built-in assets (if you are unsure how to do this, see this article for the process to select all the non-built dependencies)
2. In Content Manager, use Ctrl-A to select the full list of assets, then Ctrl-E to open the items for edit.
3. Navigate to your Userdata > Editing folder (default is: C:\Program Files (x86)\N3V Games\Trainz Simulator 12\UserData\editing for TS12 and C:\Users\<username>\AppData\Local\N3V Games\TANE\build xxxxxxx for TANE)
4. Launch T:ANE, click on “Manage Content” then drag the folders from the above Editing folder into the T:ANE Content Manager window.
5. To ensure you don’t overwrite newer versions of files, in T:ANE Content Manager, filter on Date Installed = Today, then r-click “Open-for-edit” and r-click “Revert Unsubmitted Changes”
6. You now have the new route, and all the non-builtin items in T:ANE, so next we need to get the builtin items from the DLS
7. In T:ANE Content Manager, select the Route that you imported and R-Click > Download. This will check the DLS for further missing  Dependencies and download those items and their dependencies.
8. Don’t forget to go back into your old build and Revert the content you had Open for Edit

Following this process, you do NOT need to run a database repair as T:ANE already knows about the assets when you imported them. (See this article about moving “packages” which DOES require a db rebuild)

Also, do NOT attempt to bring your older build assets over into T:ANE by simply copying your Local folder (you can import the entire folder by dragging and dropping it onto Content Manager but using the steps above is more robust).

Please note that the following items cannot be imported into T:ANE directly:

• Trainz built-in content (but this can be downloaded from DLS)
• .ja files
• .tzarc files

Tags: Asset, Session, download, station, TANE, import, moving, content, TRS19, texture errors

Digital Downloads from the Trainz Store

The Trainz Store will automatically register Trainz into your account for you. No serial number is required for, or included with, digital download editions from the Trainz Store.

Steam and AppStore

For versions purchased from Steam, or from the Apple AppStore, these editions will be registered into your account the first time that Trainz successfully logs in after entering your MyTrainz account's username and password into the Trainz Settings.

Boxed editions (TANE PC and TRS19 PC only), or digital download from other websites

All boxed editions (TANE PC and TRS19 PC only) will include a serial number. Some retailers that sell digital download editions may also include a serial number. This serial number can be registered by following these steps:

1) Go to http://www.auran.com/ and log in with your MyTrainz account's username and password

2) Click on MyTrainz 

3) Click on 'Serial Number' in the left hand menu

4) Enter your serial number into the boxes provided and click on Submit.

Boxed editions of TANE for Mac, plus TMR17 (custom USB) will be automatically registered to your account when your order is processed.

Trainz Simulator 12 or older (inc Trainz Simulator Mac 1 and 2)

All versions of Trainz Simulator 12 and older, including Trainz Simulator Mac 1 and 2, include a serial number. You can register this serial number by following these steps:

1) Go to http://www.auran.com/ and log in with your MyTrainz account's username and password

2) Click on MyTrainz 

3) Click on 'Serial Number' in the left hand menu

4) Enter your serial number into the boxes provided and click on Submit.

Tags: cd key, serial number, register, registration, activate, license key

For support related questions, please use the search function. Type in one or two key words to narrow down your search.

If you do not find your answer under the TRS19 support links, for the majority if questions, the Trainz A New Era response should be of assistance.

Please note also that this advice is provided as a guide only. We are not responsible for any lost data that may occur as a result of following this guide.

COPYING YOUR CURRENT INSTALLATION:

Create a new folder for your copy of TRS19. e.g. D:/TRS19-Beta
Copy all the files from your current install folder to the new location (this includes the Resources folder, the .dll files and TRS19.exe and TrainzUtil.exe)
Do NOT copy your local data folder (we will import your local data later)
Start Trainz and you will be prompted to enter your username
A new local data folder will be created at C:\Users\<username>\AppData\Local\N3V Games\TRS19\build xxxxxxxx
Note that this process takes 5-10 minutes
If you want to move local content into the new build, then follow this guide.

NOTE: We do not recommend you manually move files using Windows Explorer.

NEVER move or delete the override file from C:\Users\<username>\AppData\Local\N3V Games\TRS19\

1. Start Trainz
2. Click on Trainz Settings > Install tab > Check for Updates
3. If a patch is available, click Continue
4. If no patch is available see "Changing Patch Target" below
5. Check that the patch target matches the build you want to update (e.g. C:\Program Files\N3V Games\Trainz Railroad Simulator 2022)
6. Enter your MyTrainz username and password if not already entered
7. Click Next
8. Check the Patch Stream matches your build (e.g. TRS22 or Trainz Plus)
9. Click Change Stream if you need to patch using a different stream (e.g. Trainz Plus Beta)
10. Click Next
11. "Checking for available patches" will appear, then click "Apply Patch" when the patch is found
12. If the patch is not found, see "Changing Patch Stream" below
13. "Reading Configuration" then "Checking target" will show in the Patch Installer window, then the download will commence
14. Once the file is downloaded, then the installation will continue showing "Installing"
15. Once successful, the "Installation Complete" message will appear.

GUIDE TO UPDATING YOUR BUILD - MAC:

1. Start Trainz
2. Click on Trainz Settings > Install tab > Check for Updates
3. If a patch is available, click Continue
4. If no patch is available see "Changing Patch Target" below
5. Check that the patch target matches the build you want to update (e.g. Applications/Trainz Railroad Simulator 2022)
6. Enter your MyTrainz username and password if not already entered
7. Click Next
8. Check the Patch Stream matches your build (e.g. TRS22 or Trainz Plus)
9. Click Change Stream if you need to patch using a different stream (e.g. Trainz Plus Beta)
10. Click Next
11. "Checking for available patches" will appear, then click "Apply Patch" when the patch is found
12. If the patch is not found, see "Changing Patch Stream" below
13. Mac Users - Enter your Administrator username and password when prompted (note: this is NOT your MyTrainz username)
14. "Reading Configuration" then "Checking target" will show in the Patch Installer window, then the download will commence
15. Once the file is downloaded, then the installation will continue showing "Installing"
16. Once successful, the "Installation Complete" message will appear.

CHANGING PATCH TARGET:

If your patches is pointing to the wrong build, you will need to change the patch target. 

1. To find the "target build" you need to know the path to where the application is installed.
2. If you use a shortcut to start Trainz, you can check the properties of the shortcut to find the path. 
3. Windows Users - Default path is:  C:\Program Files\N3V Games\Trainz Railroad Simulator 2022)
4. Mac User - Default path is: Applications/Trainz Railroad Simulator 2022
5. Start Trainz
6. Click on Trainz Settings > Install tab > Change Trainz update stream
7. Click "Change Targets"
8. Navigate to select the folder where Trainz is installed
9. Windows - select TRS22.exe then click Open
10. Mac Users - select /Applications/Trainz Railroad Simulator 2022.app then click Open
11. Click Next to continue
12. Continue as above

Troubleshooting:

• "No patch is available" error - please check that you are patching the correct build number and that you have chosen the correct patch Stream.
• "No patchable products" error - while this username may be valid, the message indicates it is not authorised for this version of Trainz. Please check that you are using the account that is registered for Trainz.
• "Selected Target is not valid" - you have not selected the correct folder where your version of Trainz is installed
• Contact Helpdesk if you are still unable to troubleshoot your issue

Tags: Installing, Mac

To adjust the window size when in Windowed mode, simply drag the game window.

You can toggle between Fullscreen and Windowed modes by pressing ALT + Enter  on your keyboard. When toggling to fullscreen mode, Trainz will change to the resolution shown in the Trainz Settings.

Tags: screen, window, monitor, full screen, res, resolution, size

The most likely reason is you have the "Disable Online Features" option selected (if you are using the Deluxe Box edition/"DRM Free" version of TANE).

Uncheck this option in Trainz Launcher > Trainz Settings > Internet

This error could also be an Internet connectivity issue (at either end or somewhere in between your computer and our server) so please check your connection and try again later.

If you have another network (such as a mobile phone hotspot connection) you can try using a different network to see if that resolves the issue.

Please also ensure that you have given Trainz full internet access, you can do this by trying the following.

Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TANE.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.

Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TANE.exe' file as an exception in your firewall and anti-virus.

Tags: Login, Username, Password, Authorize, connection,

NOTE: A new installation (including newly downloaded DLC) should never have any Missing Dependencies if correctly installed. It is more likely the install is not complete.

NEW INSTALLATION

Please follow the steps below to rectify missing dependencies with a new install or after patching:

1. Shutdown TANE (Do not force quit as this process can take 5 minutes or longer in some cases - check it has shut down completely by checking Task Manager)
2. Restart TANE - a database repair may occur and the problem may be resolved
3. If a database repair does not run automatically, manually do a database repair by clicking the Developer Menu on the Launcher menu, then Rebuild Database
4. Restart TANE
5. If the issue still exists, then you will need to create a new local data folder by following this guide.

If these steps fail, the next step is to reinstall TANE from your DVD/USB or if you have the digital version, in most cases, the latest version of TANE available can be found by logging in to your MyTrainz account.

NEW DLC 

Please follow the steps below to rectify missing dependencies with newly downloaded DLC items:

1. Open the TANE Launcher then go to Trainz Settings > Install Tab
2. Highlight the Local Data Folder path name (e.g. C:\Users\<pcname>\AppData\Local\N3V Games\TANE\build 7uiv95001) then use Ctrl-C to copy the path to your clipboard
3. Close all TANE windows to shutdown TANE (Do not force quit as this process can take 5 minutes or longer in some cases - check it has shut down completely by checking Task Manager)
4. Open a Windows Explorer window, and use Ctrl-V to paste the address, then hit Enter
5. Click on the "packages" folder which will show a list of DLC folders. (The Date Modified column will show you the latest DLC item downloaded)
6. Delete the appropriate folder or folders (e.g. SC237)
7. Next, navigate to the Cache folder and delete the entire cache folder.
8. Open the TANE Launcher and click Developer > Rebuild Database
9. Allow this to complete (which can take 5-10 minutes if you have lots of content installed)
10. Then click File > Download Purchased Items
11. Click Start Trainz
12. The Asset Download window will now appear with all non-downloaded items showing.
13. Select the items to download.
14. Once the file is downloaded, if it is not immediately be available for use, close the game window and Start Trainz again (you should not need to run a db rebuild).

Deluxe Routes:
You can find a list of the ID numbers for all DLC packs here
Note: There will be more than one folder for some DLC packs - ensure you delete all versions (e.g. sc274d, sc274d_0 etc)

If you are creating a session for a route that was created with Trainz: A New Era or earlier, then the route will need to be re-saved in TRS19 (this will update the route to the TRS19 route format) before the session can be saved, as TRS19 sessions will require the route to be in the TRS19 route format.

You can find your system's specifications by following the information in this article.

You can find the system requirements for Trainz Railroad Simulator 2019 in this article.

If your computer does meet the system requirements, then please ensure that the drivers for your computer's hardware are fully up to date, especially the video card drivers. You can obtain the latest drivers for your video card from the manufacturer's website (i.e. NVidia, AMD, etc).

Also ensure that Trainz has full permissions on your computer, including through any security programs, by doing the following:

Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TRS19.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.

Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TRS19.exe' file as an exception in your firewall and anti-virus.

Tags: Start, Run, Load, Starting, Trainz, TRS19, Trainz Railroad Simulator 2019, TRS2019, Renderer, disappear, disappears

Alternatively you can access the TRS19 Help Wiki here.\

You can also access function/feature specific help by clicking on the '?' button on the top toolbar, select the 'Click An Object On Screen You Want Help With' option, and then click on the feature/function you wish to find information on. You can also choose from several other options on this page for help with Trainz.

A constant internet connection will be required for Download Station access, multiplayer, downloading DLCs, and other online features or functions in Trainz.

Tags: download, digital, server, content, tane,

Further help for TRS19 can be found on the TRS19 Help page.

You must enter your serial number on both the 'serial number' page, and the 'redeem trainz code' page (this provides access to the additional content packs).

If you have registered the serial number on the Serial Number page, then you can complete your registration by following these steps:

1. Go to http://www.auran.com/ and click on MyTrainz, then log in.
2. Now go to Redeem Code (https://www.auran.com/planetauran/DLC_Voucher.php)
3. Enter your serial number from your DVD insert into the boxes provided
4. Click on Submit (this will issue your Regional Content, or all content for the full edition).

1) Locate the DLC pack in the Content Store
2) Click on 'Install' if it has not been installed
3) When you see 'View Error', click on 'View Error' then click on 'Cancel'
4) The DLC pack will show the 'install' button again, you can ignore this at this point.
5) Now start Trainz, or Content Manager, and see if the content in the DLC pack is installed. Note, using the 'list featured assets' option on some older DLC packs may show older versions of the assets which may not currently be installed.

• Go to the Trainz Store and log in using your MyTrainz username
  
  
• Add any items to your cart, and when you're ready to checkout, click on the Trainz Rewards Points button on the bottom left of the store to show your current points total
  
  

• Click on Ways to redeem and select one of the reward options from the list (based upon the number of points you wish to redeem)
  
  
• Click on View to show the reward details
  
  
• Click on Redeem to create your discount code
  
  
• Click Apply Code to automatically add the code to your cart. 
  
  NOTE: You'll also receive an email showing the code in case you don't want to use it immediately.
  
  
• Click on Checkout and you'll see the code with the discount already applied. 
  
  

Troubleshooting:

• Check that your order matches the rules for a particular reward (e.g. a minimum order quantity)
  
  
• Once you redeem points, don't forget to use the code at some time in the next 12 months or the code will expire.

Tags: Pointz Rewardz