Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
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Knowledgebase : Trainz Plus
   

Please check our TRS19 FAQ page [http://www.trainzportal.com/pages/trs19-faqs] for details of Trainz Plus. Also check out Mytrainz > MyMemberships to become a Trainz Plus member.
This guide will help you install Trainz Plus using the Online Installer which can be downloaded from your MyTrainz account page. STEP 1: Once you download the installer, double click on the .exe to run the installer. If the Microsoft security message ...
Patching to the Trainz Plus version is done through the in-game patch installer. This is found in Trainz Settings > Install Tab > Check for Updates or Change Trainz Update Stream. To change stream, click Change Trainz update stream, then click Next, a...
Please check the Trainz Wiki [http://support.trainzportal.com/online.ts2009.com/mediaWiki/index.php/Trainz_Plus] for the latest in depth explanations for Trainz Plus features [http://support.trainzportal.com/online.ts2009.com/mediaWiki/index.php/Trainz_Pl...
Public Release Versions If you are experiencing an issue with a public release of Trainz, please use the search function (using keywords of four letters or more) to search for an answer to your issue. If you don't see an answer to your question here, ...
Trainz Memberships provide an alternative way to access Trainz, First Class Tickets, and/or additional content for Trainz, through a monthly or yearly membership. Further information on Trainz Memberships can be found in the TRS19 FAQ [http://www.trainz...
This article provides a step by step guide to updating your current Trainz build to a new build. GUIDE TO UPDATING YOUR BUILD - WINDOWS: * Start Trainz * Click on Trainz Settings > Install tab > Check for Updates * If a patch is available, click ...
All Steam TrainzPlus Gold subscribers will have full access to all DLC items automatically. See How do I install my purchased DLC [https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/183/34/how-do-i-install-my-purchased-dlc] for detai...
All Steam TrainzPlus Standard subscribers will have access to the TANE, TRS19, TRS19 Platinum, and TRS22 builtin content and routes. These are provided as individual 'DLC' downloads for you to download when you wish to. See How do I install my purchased...
All content that is Builtin in Trainz will be shown in the status column of Content Manager as either 'Built-in', 'Built-in, payware', or 'Base'. These assets are part of the core Trainz installation and cannot be uninstalled. All content included in th...