For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
How to update your localisation file
Posted by N3V Games (Paul) on 26 February 2022 12:37 PM
Trainz uses a localisation file which provides localised translations into various languages. It is possible to manually override the exiting translations by updating the files.
These steps are recommended only for people comfortable with using Windows Explorer or Finder on Mac.
Editing your localisation file:
Reverting your localisation file: (Required prior to patching)
NOTE: Once the patch has been run, there may be changes or addition to various strings. Therefore we DO NOT recommend that you simply re-use your oldupdate file.
TRS19 SP5 Temporary fix
To temporarily update your TRS19 SP5 build, you just need to make a backup of your current /strings folder and replace it with the new one linked below.
FINAL NOTE: You will need to revert your /strings folder to the original prior to applying any future patches.