SEARCH
Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

Note: Between Dec 23rd and Jan 10th the support team will be running with reduced numbers, during this time there may be longer periods between responses.
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz Railroad Simulator 2019
TRS19 on Steam shows 'package installation failed'
Posted by N3V Games (Zec) on 27 January 2021 10:51 AM

There is currently a known issue with the Steam edition of TRS19 which will cause the error message "Package installation failed to provide any of the expected packages for resource 'steam:(ID number)'." to occur. This is being looked into by the Trainz team, however to work around this currently, please follow these steps:

1) Locate the DLC pack in the Content Store
2) Click on 'Install' if it has not been installed
3) When you see 'View Error', click on 'View Error' then click on 'Cancel'
4) The DLC pack will show the 'install' button again, you can ignore this at this point.
5) Now start Trainz, or Content Manager, and see if the content in the DLC pack is installed. Note, using the 'list featured assets' option on some older DLC packs may show older versions of the assets which may not currently be installed.

 

(7 vote(s))
Helpful
Not helpful