For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
TRS19 on Steam shows 'package installation failed'
Posted by N3V Games (Zec) on 27 January 2021 10:51 AM
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There is currently a known issue with the Steam edition of TRS19 which will cause the error message "Package installation failed to provide any of the expected packages for resource 'steam:(ID number)'." to occur. This is being looked into by the Trainz team, however to work around this currently, please follow these steps: 1) Locate the DLC pack in the Content Store
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