Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.


To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
RSS Feed
Knowledgebase : Trainz Model Railroad 2017

The following specifications show the minimum requirement in order to run Trainz: A New Era. To find out your system specifications, please read this article [
TMR17 is currently available on PC only from this store link []. Follow these steps to install TMR17 on your PC: * Ensure your system meets our minimum specifications [https://support...
Basemapz is a 3rd party utility provided by community member "ModelerMJ" that assists in creating your new layouts by providing an easy to use "import" function for your favourite 2D "track plan". The Basemapz installer comes as part of your installed v...
TRAINZ: A NEW ERA, TRAINZ MODEL RAILROAD 2017, AND TRAINZ RAILROAD SIMULATOR 2019 Digital Downloads from the Trainz Store The Trainz Store will automatically register Trainz into your account for you. No serial number is required for, or included with...
Following are some of the known issues with TMR17 and some guidance to complete the various sessions: * Since the code base for TMR17 is similar but not identical to TANE SP1, some features found in TANE may not be included in TMR17 or may not work ex...
WHAT IS TMR17? Trainz Model Railroad 2017 is a stand alone product that focuses on "model railroads" rather than more prototypical routes traditionally seen in train simulators. You can read more about this concept in this blog post. [http://www.trainzpo...