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FOR TANE BUILDS CREATED AFTER JAN 4 2016: (see below for older versions) TANE "SP1" uses new patching and installer technology to simplify the installation process. There are two options to choose from: OFFLINE INSTALLER Download the full installer ...
This article provides the various steps required to get Trainz installed and up and running. There are links to other articles for each step required. STEP 1: Check your system meets the minimum specifications for Trainz: A New Era here [https://support...
Microsoft provide a very useful utility called Problem Steps Recorder. This application will create a series of screenshots that you can then attach to your helpdesk report to show us the steps you are taking. Follow these steps to use PSR STEP 1...
Water colour is changed on a per route basis by following these steps: Edit Environment > Time Tab Click on Water Colour Preview Adjust the R,G,B colour dials Tip: set the dials to between 7 o'clock and 11 o'clock for best results To adjust the w...
There are several causes of this issue. Usually it is a firewall issue. To resolve this, please ensure your firewall allows traffic on ports 80, 443 and 1143. Also check our Knowledge Base articles on TANE SP1 Patch Installer
This article provides information regarding our 15th Anniversary special celebrations. If your discount codes do not match your expected reward, please submit a support ticket at SUPPORT.TRAINZPORTAL.COM > TROUBLESHOOTING > 15TH ANNIVERSARY CELEBRATIONS...
You can log in to either Planet Auran or SimulatorCentral to update your account details. Planet Auran: You may change your email address via the 'Modify Email' page. https://www.auran.com/planetauran/modify_email.php [1] Or go to SimulatorCentral > My...
Installing "official" add-ons into early versions of Trainz including TS12 (pre-SP1): Note: This guide is for items that have a downloadable "installer" setup file in SimulatorCentral. TANE use a new system for DLC [https://support.trainzportal.com/inde...
If you have received a box version with a Product Key, you need to register this code at My Trainz. NOTE: SOME VERSIONS DO NOT REQUIRE A PRODUCT KEY (e.g. Mac USB editions ordered through SimulatorCentral or all order through Apple Mac store). Foll...
Sometimes your database may become corrupted and affects built-in or DLC content. Generally, a standard Database Rebuild from Launcher > Developer > Rebuild Database will rectify the situation. To run an Extended Database Repair: * Click on 'Train...
The following specifications show the minimum requirement in order to run Trainz: A New Era. To find out your system specifications, please read this article [https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/38/12/finding-your-syst...
PC USERS To find out your system specification, you need to run a program called dxdiag * Click on the Windows Start Menu, type in dxdiag and click on dxdiag under the Programs heading. * The diagnostic tool appears in a new window and may take a ...
You can remove the patch window by either installing the new update, or if the update is a beta version, then by changing your update stream to public. To install the new update, simply follow the instructions on the screen. You may need to ensure 'disabl...
Please ensure you are typing it exactly as it appears on the manual. It is easy to mistake a 0 and a Q for example and this will cause the serial number to be invalid. If you have a digital version, please use copy and paste to ensure there are no typogr...
Sometimes people end up being directed to the TS12 in-game store (caused by incorrect cookie settings). This may happen when clicking on a link in a newsletter for example. In this situation click on this link [1] to set your cookie back to the norm...
If the Next key is not visible, you can hit Enter to accept the Agreement (you may have two Agreements depending on your installation). You can also reset your windows font size to correct this issue. You can do this using the following steps. 1. Righ...
Offline Mode is available for backers who ordered the Kickstarter Box Edition and for Deluxe Edition users from SimulatorCentral. This version does not require an Internet Connection, but while in Offline mode, you cannot of course connect to the Do...
Please use the search function (using keywords of four letters or more) to search for an answer to your issue. If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log ...
When you download T:ANE from MyTrainz or SimulatorCentral, there is no serial number required. Instead, T:ANE uses your MyTrainz Username to authenticate that you own the product. Note: Box versions ordered from SimulatorCentral do require a Product Key...
The additional locos are awarded to pre-order customers and certain Kickstarter backers. The USRA Light Pacific and BR Blue Duchess will appear as downloadable items in the "Download window" which appears in-game once you have installed and authorised ...
Builtin content from TS12 does not import directly into TANE - you need to download those items from the DLS (which we are in the process of updating). To import other content (i.e that you have created or downloaded from the DLS or other sites), you ne...
We recommend searching for and downloading content using the included Content Manager in Trainz. Use the following steps to search for content: 1) Open Content Manager by clicking on 'Manage Content' on the launcher screen. 2) Select the 'Download S...
This error indicates that some assets in your database have been changed. This may be due to items you have downloaded and accidentally overwritten the "builtin" version. You may also get a "Revert failed > Abort Session Load" message as well. To fix thi...
TANE SP2 AND ABOVE (For earlier versions see below) With TANE SP2, backups are made while you editing a route and/or session. If you have a power cut or if the game crashes, it is possible to pick up where you left off by simply reloading the map you we...
When installing using either the online or offline installer, the following error message can appear. It is likely if you get this error you have received the following message: Warning: Target Folder Exists. This may lead to data loss. Do you wish to c...
This article provides a step by step guide to installing TANE Deluxe SP2 using the new DVD installer (for Box edition disks received in 2017 or later). INSTALLATION GUIDE: STEP 1.  Insert Disc 1 into your DVD drive STEP 2. Double-click Installer.ex...
Different versions of Trainz a New Era may require different methods to register and authorise. The "Platinum Edition" comes with a Product Key that is used to both register your "Standard Edition" installation plus unlock the Bonus DLC content. Once ...
This article provides a step by step guide to installing TANE SP2 "Platinum Edition" using the DVD installer. NOTE: This process installs TANE Standard Edition version and then your DLC is downloaded in-game after registering your Product Key [https://s...
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