Please check our TRS19 FAQ page
[http://www.trainzportal.com/pages/trs19-faqs] for details of Trainz
Plus.
Also check out Mytrainz > MyMemberships to become a Trainz Plus
member.
FOR TANE BUILDS CREATED AFTER JAN 4 2016: (see below for older
versions)
For mac, see Installing Trainz A New Era - Digital Edition - Mac
[https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/130/15/installing-trainz-a-new-era---digita...
This article provides the various steps required to get Trainz
installed and up and running. There are links to other articles for
each step required.
STEP 1:
Check your system meets the minimum specifications for Trainz: A New
Era here
[https://support...
Creating or logging in to your MyTrainz account in Trainz Sim 3
Tap Radial Menu > Main Menu > Select Route
Tap Content Store
Tap "No MyTrainz Login"
Tap "Create Account" if you do not already have a MyTrainz Account and
complete the form.
NOTE: YOU...
How to place a train in Trainz Sim 3.
Process as at August 2021 (subject to change as we update things over
time)
* Load any session in the route where you wish to drive your own
trains
* Tap Radial Menu > Main Menu
* Filter on Trainz, Locomoti...
Even though N3V Games is a "Trusted Developer" with Microsoft, this
message may appear until a sufficient number of people have installed
the application.
The message is: "Windows Defender SmartScreen prevented an
unrecognized app from starting. Running...
Water colour is changed on a per route basis by following these steps:
Edit Environment > Time Tab
Click on Water Colour Preview
Adjust the R,G,B colour dials
Tip: set the dials to between 7 o'clock and 11 o'clock for best
results
To adjust the water ...
Microsoft provide a very useful utility called Problem Steps
Recorder. This application will create a series of screenshots that
you can then attach to your helpdesk report to show us the steps you
are taking.
Follow these steps to use PSR
STEP 1...
This article provides a step by step guide to installing TANE Deluxe
SP2 using the new DVD installer (for Box edition disks received in
2017 or later).
INSTALLATION GUIDE:
STEP 1.
Insert Disc 1 into your DVD drive
STEP 2.
Double-click Installer.ex...
There is a bug in the current TRS19 build, when the language is set to
Russian, that may cause Trainz to hang when loading the Sessions menu.
Our team is working to resolve this.
Until an update is released to resolve this issue, you can work around
thi...
When installing using either the online or offline installer, the
following error message can appear.
It is likely if you get this error you have received the following
message:
Warning: Target Folder Exists. This may lead to data loss.
Do you wish to c...
FOR TANE BUILDS CREATED AFTER JAN 4 2016: (see below for older
versions)
For Windows, see Installing Trainz A New Era - Digital Edition -
Windows
[https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/29/16/installing-trainz-a-new-era--...
You can register your boxed version of Trainz Railroad Simulator 2019
by following these steps:
* Log in to MyTrainz > Serial Number
(https://www.auran.com/planetauran/SN_Enter_Serialnumber.php
[https://www.auran.com/planetauran/SN_Enter_Serialnumber....
This guide will help you install Trainz Plus using the Online
Installer which can be downloaded from your MyTrainz account page.
STEP 1:
Once you download the installer, double click on the .exe to run the
installer.
If the Microsoft security message ...
Unfortunately MS Edge Browser has made some changes that prevent the
paypal payment page from loading when starting or re-starting a
membership.
The first step is to try using a Private tab in Edge which may allow
the page. If this still doesn't work, t...
If the Next key is not visible, you can hit Enter to accept the
Agreement (you may have two Agreements depending on your
installation).
You can also reset your windows font size to correct this issue. You
can do this using the following steps.
1. Righ...
Some Android devices fail to mount the game data files on the file
system when running the game from a secondary user account. To
workaround this install and run the game from the primary user
account.
Patching for TRS19 is automated. When prompted to update we recommend
you do so by following the prompts.
To manually update:
* Click Launcher > Trainz Settings > Install > Check for Updates
* If there is a patch available for your build, the patch...
For Trainz Railroad Simulator 2019, the main installer installs the
'core' installation of Trainz. This is the same version as the Digital
version.
The remaining content is install installed separately, either by
downloading in-game or by following the ...
Patching to the Trainz Plus version is done through the in-game patch
installer.
This is found in Trainz Settings > Install Tab > Check for Updates or
Change Trainz Update Stream.
To change stream, click Change Trainz update stream, then click Next,
a...
Installing "official" add-ons into early versions of Trainz including
TS12 (pre-SP1):
Note: This guide is for items that have a downloadable "installer"
setup file in SimulatorCentral. TANE use a new system for DLC
[https://support.trainzportal.com/inde...
Simulator Central has now become the Trainz Store
[http://store.trainzportal.com/]. All downloads from the Simulator
Central store are now found in the My Digital Downloads
[https://www.auran.com/planetauran/download_product.php] page in your
MyTrainz acc...
Sometimes your database may become corrupted and affects built-in or
DLC content.
Generally, a standard Database Rebuild from Launcher > Developer >
Rebuild Database will rectify the situation.
To run an Extended Database Repair:
* On the launcher...
TRAINZ: A NEW ERA, TRAINZ MODEL RAILROAD 2017, AND TRAINZ RAILROAD
SIMULATOR 2019
Digital Downloads from the Trainz Store
The Trainz Store will automatically register Trainz into your account
for you. No serial number is required for, or included with...
You can log in to either Planet Auran or SimulatorCentral to update
your account details.
Planet Auran: You may change your email address via the 'Modify Email'
page.
https://www.auran.com/planetauran/modify_email.php [1]
Or go to SimulatorCentral > My...
Please ensure you are typing it exactly as it appears on the manual.
It is easy to mistake a 0 and a Q for example and this will cause the
serial number to be invalid.
If you have a digital version, please use copy and paste to ensure
there are no typogr...
If you have received a box version with a Product Key, or a digital
download with a Product Key, you need to register this code at My
Trainz.
NOTE: SOME VERSIONS DO NOT REQUIRE A PRODUCT KEY (e.g. Digital
Downloads and Mac USB editions ordered through T...
The following specifications show the minimum requirement in order to
run Trainz: A New Era.
To find out your system specifications, please read this article
[https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/38/12/finding-your-syst...
PC USERS
To find out your system specification, you need to run a program
called dxdiag
* Click on the Windows Start Menu, type in dxdiag and click on
dxdiag under the Programs heading.
* The diagnostic tool appears in a new window and may take a ...
Offline Mode is available for backers who ordered the Kickstarter Box
Edition and for Deluxe Edition users from SimulatorCentral.
This version does not require an Internet Connection, but while in
Offline mode, you cannot of course connect to the Do...
Please use the search function (using keywords of four letters or
more) to search for an answer to your issue.
If you don't see an answer to your question here, or if you have an
individual problem with your order, or game installation, then please
log ...
When you download T:ANE from MyTrainz (previously Simulator Central),
there is no serial number required. Instead, T:ANE uses your MyTrainz
Username to authenticate that you own the product.
Note: Box versions ordered from the Trainz Store (previously S...
The additional locos are awarded to pre-order customers and certain
Kickstarter backers. The USRA Light Pacific and BR Blue Duchess will
appear as downloadable items in the "Download window" which appears
in-game once you have installed and authorised ...
Builtin content from TS12 does not import directly into TANE - you
need to download those items from the DLS (which we are in the process
of updating).
To import other content (i.e that you have created or downloaded from
the DLS or other sites), you ne...
You can remove the patch window by either installing the new update,
or if the update is a beta version, then by changing your update
stream to public. To install the new update, simply follow the
instructions on the screen. You may need to ensure 'disabl...
We recommend searching for and downloading content using the included
Content Manager in Trainz.
Use the following steps to search for content:
1) Open Content Manager by clicking on 'Manage Content' on the
launcher screen.
2) Select the 'Download S...
There are several causes of this issue. Usually it is a firewall
issue. To resolve this, please ensure your firewall allows traffic on
ports 80, 443 and 1143.
Also check our Knowledge Base articles on TANE SP1 Patch Installer
This error indicates that some assets in your database have been
changed. This may be due to items you have downloaded and accidentally
overwritten the "builtin" version. You may also get a "Revert failed >
Abort Session Load" message as well.
To fix thi...
TANE SP2 AND ABOVE
(For earlier versions see below)
With TANE SP2, backups are made while you editing a route and/or
session. If you have a power cut or if the game crashes, it is
possible to pick up where you left off by simply reloading the map you
we...
This article provides information regarding our 15th Anniversary
special celebrations.
If your discount codes do not match your expected reward, please
submit a support ticket at SUPPORT.TRAINZPORTAL.COM > TROUBLESHOOTING
> 15TH ANNIVERSARY CELEBRATIONS...
Different versions of Trainz a New Era may require different methods
to register and authorise.
The "Platinum Edition" comes with a Product Key that is used to both
register your "Standard Edition" installation plus unlock the Bonus
DLC content.
Once ...
This article provides a step by step guide to installing TANE SP2
"Platinum Edition" using the DVD installer.
NOTE: This process installs TANE Standard Edition version and then
your DLC is downloaded in-game after registering your Product Key
[https://s...
TANE and TRS19, for both Windows and Mac, can be run in either full
screen mode, or as a window which you can resize yourself.
You can toggle between full screen mode by following these steps:
1) Click on Trainz Settings on the initial launch screen
...
If all of your downloaded (including DLC packs) and custom content has
suddenly disappeared, then this indicates that Trainz may have lost
the 'link' with the LocalData folder, in which case it will generate a
new LocalData folder.
Please try following t...
When ordering from the Trainz Store (store.trainzportal.com) ensure if
you would like a physical product shipped to your address that you
choose the correct product from the dropdown box when ordering:
Australian orders generally take 3-5 days.
All In...
For product related questions (such as pricing, hardware
specifications etc), please see our Trainzportal FAQ Page.
[http://www.trainzportal.com/pages/trs19-faqs]
For support related questions, please use the search function. Type in
one or two key word...
The following specifications show the minimum requirement in order to
run Trainz Railroad Simulator 2019.
To find out your system specifications, please read this article
[https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/38/12/find...
You can find information on getting started with TRS19 on our Help
Wiki's Getting Started page
[http://online.ts2009.com/mediaWiki/index.php/Help:Getting_Started].
Further help for TRS19 can be found on the TRS19 Help page.
[http://online.ts2009.com/med...
Please check the Trainz Wiki
[http://support.trainzportal.com/online.ts2009.com/mediaWiki/index.php/Trainz_Plus]
for the latest in depth explanations for Trainz Plus features
[http://support.trainzportal.com/online.ts2009.com/mediaWiki/index.php/Trainz_Pl...
In some cases, some content may appear in Trainz as 'Modified, Payware
(Not Active)', 'Installed, Payware (Not Active)', or 'Not Installed,
Payware (Not Active)', and will not be able to be used.
If the content is shown as 'Modified, Payware (Not Active...
Please use the search function (using keywords of four letters or
more) to search for an answer to your issue.
If you don't see an answer to your question here, or if you have an
individual problem with your order, or game installation, then please
log ...
If you are being bullied or harassed by a user on the Trainz Forums,
please use the 'report post' button at the bottom of their post to
report the post to our moderation team and they will be able to look
into it for you.
Please note, only limited actio...
You can purchase DLC items directly from the menu or from Content
Store.
To access Content Store, tap the top right Radial Dial button.
Tap Main Menu > Routes > Content Store
Select an item to purchase and tap the Price button
The authorisation wi...
Knowledge Base for TRS22 is currently under construction. Meanwhile,
please use the TRS19 Knowledgebase articles which, in most cases,
should assist you.
Follow these instructions to identify which Trainz products you own or
which DLC packages or "resources" you have access to:
* Click on 'Trainz Settings' on the launcher screen
* Go to the tab marked 'Dev' (not the "Developer" menu on the top
menu)
...
This article provides a step by step guide to updating your current
Trainz build to a new build.
GUIDE TO UPDATING YOUR BUILD - WINDOWS:
* Start Trainz
* Click on Trainz Settings > Install tab > Check for Updates
* If a patch is available, click ...
All content that is Builtin in Trainz will be shown in the status
column of Content Manager as either 'Built-in', 'Built-in, payware',
or 'Base'. These assets are part of the core Trainz installation and
cannot be uninstalled.
All content included in th...
