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Knowledgebase : Trainz: A New Era (Windows) > Downloading, Installing and Patching
   

This article provides step by step instructions to locate and download products ordered from the Trainz Store at Store.TrainzPortal.com. 1. Trainz A New Era 2. Trainz 12 and Older Items (Scroll down) 3. Trainz Model Railroad (click here [https://sup...
FOR TANE BUILDS CREATED AFTER JAN 4 2016: (see below for older versions) For mac, see Installing Trainz A New Era - Digital Edition - Mac [https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/130/15/installing-trainz-a-new-era---digita...
Prior to running this installer, we strongly recommend you make a back up of both your install folder and local data folder. The path to your local data folder is shown in Launcher > Install tab. PATCHING TANE USING THE SP1/SP2 PATCH INSTALLER: (THIS I...
The "MSVCR120.DLL is missing" or 0xc000007b error message indicates some Windows files are missing or incorrectly installed. Please download the following file from Microsoft, which will install the necessary files: https://support.microsoft.com/en-us/h...
To create a shortcut for TANE, simply locate the TANE.exe application, left click to select it, and then r-click and choose from the following options: * Pin to Taskbar (this will create an icon on the bar at the bottom of your screen) * Pin to Star...
This article provides a step by step guide to installing TANE Deluxe SP2 using the new DVD installer (for Box edition disks received in 2017 or later). INSTALLATION GUIDE: STEP 1.  Insert Disc 1 into your DVD drive STEP 2. Double-click Installer.ex...
It is possible for multiple versions of Trainz A New Era to co-exist on one machine. However there are some rules to follow to ensure smooth operation. Please note also that this advice is provided as a guide only. We are not responsible for any lost da...
You can remove the patch window by either installing the new update, or if the update is a beta version, then by changing your update stream to public. To install the new update, simply follow the instructions on the screen. You may need to ensure 'disabl...
This article provides a step by step guide to installing TANE SP2 "Platinum Edition" using the DVD installer. NOTE: This process installs TANE Standard Edition version and then your DLC is downloaded in-game after registering your Product Key [https://s...
If the Next key is not visible, you can hit Enter to accept the Agreement (you may have two Agreements depending on your installation). You can also reset your windows font size to correct this issue. You can do this using the following steps. 1. Righ...
PC USERS To find out your system specification, you need to run a program called dxdiag * Click on the Windows Start Menu, type in dxdiag and click on dxdiag under the Programs heading. * The diagnostic tool appears in a new window and may take a ...
NOTE: TANE SP1 introduces a new patcher. Please follow this guide for TANE SP1. [https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/85/0/tane-sp1-patch-installer] Manual patches for TANE builds are located at: http://www.trainzportal....
Sometimes your TANE installation can become corrupted. This generally happens when content is moved manually rather than using the in-built Import tools, but can also happen during patching or after a game crash. NOTE: A new installation (including newl...
This article provides a step by step guide to installing TANE SP1 using the new DVD installer (for box edition disks received in 2016). NOTE: For users who have purchased the TANE SP1 "Installer" Edition (Standard or Deluxe), the disks you have received...
If you receive this error, please check that your MyTrainz Username, First Name or Surname do not include any non-standard characters. If they do, then edit the name to use Roman characters only ( e.g. change 'ö' to 'o').
Depending on your hardware and the version you are installing, when you first start the game the "Starting TANE..." message can show for 1-10 minutes. (Perhaps even longer on older hardware). This is because Trainz requires Shader files to be built and ...
Disk 2 is a dual layer "DVD9" disk (9GB to fit all the extra data on). Unfortunately this means it requires a higher precision in the calibration of the DVD drive laser and a clean disk surface. Please follow these steps to get the data off your disk an...
For Trainz A New Era, Downloadable Content (DLC) items ordered through the Trainz Store will appear as "Available to Download" when you next start Trainz. NO SERIAL KEY is required and there is no external download link available. Start Trainz, the in...
FOR TANE BOX EDITION ORDERS RECEIVED IN 2016 please go to this article [https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/87/16/installing-tane-sp1---dvd-edition-pc] for installation assistance. INFORMATION FOR BETA TESTERS. We are...
MAC USERS: If you get an "Application is damaged" error when patching/installing on Mac, this is the result of a permissions issue. Please follow the instructions on this third party website: http://www.tech-recipes.com/rx/45404/mac-downloaded-app-is-d...
This error appears when using the Online Installer with an account that is not registered for the item being installed. Please check that you are entering the details using the same account as used to purchase the item.
The TANE online installer can produce the following errors: 1. FAILED TO OPEN OUTPUT FILE Full error message is PATCH FAILED: FAILED TO DOWNLOAD INSTALLATION DATA FROM 'HTTP://DL2.N3VGAMES.COM/PATCH/STREAMS/TANE_SP1/430/DFCEF0952576FAF1375C824F11F2248...
Different versions of Trainz a New Era may require different methods to register and authorise. The "Platinum Edition" comes with a Product Key that is used to both register your "Standard Edition" installation plus unlock the Bonus DLC content. Once ...
When installing the TANE PC edition from the DVD or USB key or offline digital download installer, the installer will show "Copying Payload Data'. This process copies the installer files to your hard drive to then install Trainz. This may take a little ...
FOR TANE BUILDS CREATED AFTER JAN 4 2016: (see below for older versions) For Windows, see Installing Trainz A New Era - Digital Edition - Windows [https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/29/16/installing-trainz-a-new-era--...