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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Downloading, Installing and Patching
Installing Trainz A New Era - Digital Edition - Mac
Posted by N3V Games (Zec) on 19 November 2018 02:15 PM

For TANE Builds created AFTER Jan 4 2016: (see below for older versions)

For Windows, see Installing Trainz A New Era - Digital Edition - Windows

 

TANE "SP1" and later versions use new patching and installer technology to simplify the installation process. There are two options to choose from:

OFFLINE INSTALLER:

  1. Click the link at the top of the store to log in to your MyTrainz account.
  2. Click the Download TANE link in the left margin
  3. In the Full Installer section, click on the "Download T:ANE" link
  4. The full installer (8GB for Standard Edition) will begin downloading
  5. If the download drops out during downloading, we suggest using a Download Manager
  6. Extract the zip file using WinZip or 7Zip
  7. Double click on the extracted 'dmg' file to start the installation process
  8. The Trainz A New Era icon then appears ready for installation.
  9. Drag the Trainz icon onto the Application folder to install TANE
  10. Provide authentication if requested (requires Admin privileges).
  11. Trainz A New Era is now installed and can be located in the Applications folder

ONLINE INSTALLER:

  1. Click the link at the top of the store to log in to your MyTrainz account.
  2. Click the Download TANE link in the left margin
  3. Click on the "Download T:ANE online-installer" link in the Mac section
  4. A small download will begin.
  5. Extract the downloaded 'zip' file
  6. Double click on the extracted 'Patch Installer.app' file
  7. You will then see a message asking if you wish to open the file, click on open
  8. The installer window will open. Click Next to begin installation.
  9. Click Agree to accept the EULA
  10. Choose your install location and click Next
  11. Enter your MyTrainz Username and Password used to order TANE
  12. Select Public Release Stream and click Next


    If steam shown is not 'TANE Public Release', then click on 'Change Stream...' and select 'TANE - Public Release' from the list.



    You should then see the stream change to 'TANE - Public Release'. Click on next.
  13. The installer will check the servers and present the build you will be installing. Click Install to continue.
  14. You may see a message saying that the installer wants to make changes; enter your Mac username and password and click ok to continue
  15. After checking your configuration, the installer files will now begin downloading (~8GB for Standard and 9.7GB for Deluxe Edition)
  16. If the download drops out during downloading, click Retry and the download will pickup again where it left off (the progress bar may reset, but the download itself will have resumed where it left off).
  17. Once downloaded, the installation process will continue and then show "Complete".
  18. You are now ready to start Trainz.

NOTE: For Boxed Editions, please see "Offline Installer" above for instructions.

If you have trouble downloading and would like instead to order a DVD version by Air Mail for the cost of postage and handling, please click this link.

 

Install, Start, Run, Download, Mac

 

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