SEARCH
NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Downloading, Installing and Patching
Cannot click Next to accept the Agreement when installing
Posted by N3V Games (Paul) on 23 July 2015 10:38 AM

If the Next key is not visible, you can hit Enter to accept the Agreement (you may have two Agreements depending on your installation).

You can also reset your windows font size to correct this issue. You can do this using the following steps.

1. Right click on your desktop, and click on "screen resolution".

2. In the screen resolution window, click on the "make text and other items larger or smaller" link.

3. Select the option for "smaller 100% (default)", and then click on apply.

change-text-size-1.jpg

 

4. You will be asked to log out, click on the "log off now" button, then log back into windows. You must log off for this change to take effect.

5. Now try running the Trainz: A New Era installer.

(22 vote(s))
Helpful
Not helpful
Comments (0)