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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Downloading, Installing and Patching
Creating a Shortcut or Start Menu link
Posted by N3V Games (Paul) on 27 January 2016 03:16 PM

To create a shortcut for TANE or TRS19, simply locate the TANE.exe or TRS19 application, left click to select it, and then r-click and choose from the following options:

  • Pin to Taskbar (this will create an icon on the bar at the bottom of your screen)
  • Pin to Start Menu (this will create an icon that shows in a list when you click on the Windows Start icon)
  • Create Shortcut (this will create a shortcut in the TANE or TRS19 folder which you can then drag to your desktop)
  • Send to > Desktop (available in some Windows versions)

Finding the correct TANE.exe:

If you have multiple installs and you are not sure where TANE.exe resides, here are some tips.

  • The default location for new installs (2016) is 'C:\Program Files\N3V Games\Trainz A New Era', note the 'Trainz A New Era' folder may be called 'Trainz A New Era SP1' or 'Trainz A New Era SP2' with some newer installers.
  • The default location for older installs (2015) is C:\Program Files\N3V Games\TANE
  • Double click when you have found TANE.exe to check the build number on your launcher
  • TANE SP1 build numbers are in the range 803xx - 804xx
  • TANE SP2 build numbers are in the range 883xx - 909xx

Finding the TRS19.exe

The default location for TRS19 installs is 'C:\Program Files\N3V Games\Trainz Railroad Simulator 2019'

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