SEARCH
NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Downloading, Installing and Patching
"You must enter a valid MyTrainz Username..." error when installing TANE
Posted by N3V Games (Paul) on 31 March 2016 12:55 PM

If you receive this error, please check that your MyTrainz Username, First Name or Surname do not include any non-standard characters. If they do, then edit the name to use Roman characters only ( e.g. change 'ö' to 'o').

(62 vote(s))
Helpful
Not helpful
Comments (0)