Microsoft provide a very useful utility called Problem Steps
Recorder. This application will create a series of screenshots that
you can then attach to your helpdesk report to show us the steps you
are taking.
Follow these steps to use PSR
STEP 1...
1) Click on 'Buy Now' on the item you wish to purchase
2) Confirm that the wanted items are shown in the shopping cart, and
the correct quantity is shown, then click on 'checkout'.
3) Login with your MyTrainz account's username and password.
4) Ente...
The following specifications show the minimum requirement in order to
run Trainz: A New Era.
To find out your system specifications, please read this article
[https://support.trainzportal.com/index.php?/Knowledgebase/Article/View/38/12/finding-your-syst...
AA TO BZ
AI Train OR AI DriverArtificial Intelligence 'Driver' manned Train. A
train which is controlled by a program, script, commands, scenario,
etc and not by the user. In many ways AI trains are the Trainz
equivalent of the NPC's (Non-Player Chara...
You can remove the patch window by either installing the new update,
or if the update is a beta version, then by changing your update
stream to public. To install the new update, simply follow the
instructions on the screen. You may need to ensure 'disabl...
We are currently reworking all our support sites to make it easier to
find all information in one place.
This support site provides information relating to purchasing,
downloading, installing and running the various products we offer. It
also includes i...
If you have received a box version with a Product Key, or a digital
download with a Product Key, you need to register this code at My
Trainz.
NOTE: SOME VERSIONS DO NOT REQUIRE A PRODUCT KEY (e.g. Digital
Downloads and Mac USB editions ordered through T...
Please use the search function (using keywords of four letters or
more) to search for an answer to your issue.
If you don't see an answer to your question here, or if you have an
individual problem with your order, or game installation, then please
log ...
Thanks for your question about purchasing TRS19 and cancelling your
Gold Membership. The process is that your current install will still
operate and you do not need to do anything different at your end.
Here is a list of things that will change:
* A nu...
Trainz: A New Era
[https://store.trainzportal.com/collections/best-sellers/products/trainz-a-new-era]
was released for PC on May 15, 2015 and for Mac in Mid 2015, and has
seen many updates since release with the latest version available from
the Trainz St...
Reset your password by clicking on this link
[https://www.auran.com/planetauran/passwordreset.php].
Enter your username into the box provided then click on submit. If
there is an account associated with that email address, you will
receive an email with...
We recommend searching for and downloading content using the included
Content Manager in Trainz.
Use the following steps to search for content:
1) Open Content Manager by clicking on 'Manage Content' on the
launcher screen.
2) Select the 'Download S...
Please use the search function (using keywords of four letters or
more) to search for an answer to your issue.
If you don't see an answer to your question here, or if you have an
individual problem with your order, or game installation, then please
log ...
If you are being bullied or harassed by a user on the Trainz Forums,
please use the 'report post' button at the bottom of their post to
report the post to our moderation team and they will be able to look
into it for you.
Please note, only limited actio...
