Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.


To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: General
TANE is showing a patch available
Posted by N3V Games (Zec) on 23 February 2016 11:01 AM

You can remove the patch window by either installing the new update, or if the update is a beta version, then by changing your update stream to public. To install the new update, simply follow the instructions on the screen. You may need to ensure 'disable online features' is unticked to do this.

If you do not wish to install a beta update, then you can change your update stream using the following steps:
1) Click on Trainz settings on the launcher screen.
2) Click on the 'install' tab
3) Click on 'Change T:ANE update stream...'
4) Click on next, without changing any details, for install location, and username and password screens.
5) On the 'select patch stream' screen, click on 'change stream' and then select 'TANE - Public Release' in the drop down list, then click 'ok'.
6) Now click on 'done'.

If you need to turn off the 'disable online features' option, then you can do so by following these steps:
1) Click on the 'internet' tab in the Trainz Settings
2) Untick the option for 'disable online features'
3) Close the Trainz settings.

(23 vote(s))
Not helpful

Comments (0)