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Knowledgebase: General
Using Problem Steps Recorder
Posted by N3V Games (Paul) on 23 July 2015 01:56 PM

Microsoft provide a very useful utility called Problem Steps Recorder. This application will create a series of screenshots that you can then attach to your helpdesk report to show us the steps you are taking.

Follow these steps to use PSR

Step 1:
Click on the Windows Start Menu and type in psr

Step 2:
Select "psr" listed under Programs

psr

 

Step 3:
Click on the Start Record button, then each time you click your mouse or interact with your keyboard, a screenshot will be taken showing us the step you took.

There is no hurry to complete each step as the record is individual screenshots not a video.

Start Record

 

Step 4:
While recording, you can click on Add Comment then type in additional information that will be attached to the screenshot. 


add comments 

 

Step 5:
When you have shown each of the steps, click Stop Record, then give your file a name.

Also note the location of where the file is being saved as you will need this for the next step. (It will be saved as a Zip file)

Step 6:
When submitting your support ticket,  click on the Upload File(s) +Add File button, then click on the Choose File button and navigate to your saved Zip file, then click Send

Step 7:
Review the ticket to ensure the file is attached and your description provides us sufficient information to identify your problem. 

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