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Knowledgebase: General
Forgotten log in details
Posted by Felix Prasser on 31 July 2013 04:21 PM

Reset your password by clicking on this link.

Enter your username into the box provided then click on submit. If there is an account associated with that email address, you will receive an email with a link to reset your password. (Please check your Spam folder if you do not receive the email within a few minutes.).

If you do not receive a password reset email or if you have changed your email address and cannot log in to submit a ticket then we suggest the following:

  • Create a temporary account using your new email address
  • Log in to this support site using your new account details
  • Supply as many details of your old account as possible. For example, which products you have registered, which year you first registered, which old email address you may have used, or any username options you may have used.
  • We will then update your old account with your new email address.

 

Tags: Forgot, Lost, Password, username, cannot login, login, user name, 

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