Follow these steps to use PSR

Step 1:
Click on the Windows Start Menu and type in psr

Step 2:
Select "psr" listed under Programs

Step 3:
Click on the Start Record button, then each time you click your mouse or interact with your keyboard, a screenshot will be taken showing us the step you took.

There is no hurry to complete each step as the record is individual screenshots not a video.

Step 4:
While recording, you can click on Add Comment then type in additional information that will be attached to the screenshot. 

Step 5:
When you have shown each of the steps, click Stop Record, then give your file a name.

Also note the location of where the file is being saved as you will need this for the next step. (It will be saved as a Zip file)

Step 6:
When submitting your support ticket,  click on the Upload File(s) +Add File button, then click on the Choose File button and navigate to your saved Zip file, then click Send

Step 7:
Review the ticket to ensure the file is attached and your description provides us sufficient information to identify your problem. 

2) Confirm that the wanted items are shown in the shopping cart, and the correct quantity is shown, then click on 'checkout'.

3) Login with your MyTrainz account's username and password.

4) Enter your voucher code into the 'enter code' box at the top right, then click on apply.

5) Ensure that your billing address is correct, then click on 'continue to payment' or click on the 'paypal' button if you wish to pay through paypal

6) Follow the remaining prompts to complete your order.

To find out your system specifications, please read this article.

PC

Minimum:

• OS: Windows 7 64bit, Windows 8 64bit
• CPU: Intel i-series, AMD K10 or higher with at least 2Ghz Dual Core
• GPU: NVidia GT 430 or ATI 5550 or better, at least 1GB dedicated VRAM supporting DirectX 11
• Memory: 4GB
• Hard Drive: 30GB free space
• Soundcard: DirectX-compatible 
• Internet connection required

Recommended:

• OS: Windows 7 64bit, Windows 8 64bit
• CPU: Intel i5 3330, AMD FX 8350, QuadCore 2,3 Ghz or better
• GPU: NVidia GTX 660 or AMD HD 6950 or better, at least 2GB dedicated VRAM supporting DirectX11
• Memory: 8GB
• Hard Drive: 30GB free space
• Soundcard: DirectX-compatible 
• Internet connection required

tags: spec, specs, min spec, hardware

AI Train OR AI Driver

Artificial Intelligence 'Driver' manned Train. A train which is controlled by a program, script, commands, scenario, etc and not by the user. In many ways AI trains are the Trainz equivalent of the NPC's (Non-Player Characters) found in many computer games.

Asset

Any object used in Trainz, for example a layout, a tree, a signal, a locomotive or a pantograph. There are many more types of assets. Each asset has a KUID.

Auran

The Australian company which developed and publishes Trainz.

Behavior

Another name for a Rule. "behavior" as the parameter of the kind tag in a config.txt file specifies that the asset is a Rule.

Ca to Ez

CAB

Cabin Mode. The more realistic and more challenging of the two driving modes in Trainz.

CMP

Content Manager Plus. The asset management system in TRS2006 and Trainz Classics.

config.txt File

Each asset has a config.txt file which specifies many of its properties.

DCC

Digital Command Control. The simpler of the two driving modes in Trainz. The term comes from the world of model railways.

DEM

Digital Elevation Model.

Dependency

An asset which is required by another asset in order to make it operational. For example a locomotive requires (amongst other things) an enginespec.

DLS

Download Station. Auran's huge repository of additional assets for Trainz, created by the program's users.

Driver Command

An instruction which can be given to an AI train in a Driver session. Driver commands can be specified when the Session is created in Surveyor, or by the user when the Session is running.

Fa to Jz

FCT

First Class Ticket. An option sold by Auran which provides access to DLS without the normal download speed and allowance restrictions.

GameScript

The programming language, based on "C", used to create scenarios and scriptable assets for Trainz.

gmax

A third-party freeware program which can be used to create 3D models for use in Trainz and other programs.

HOG

Hand Of God. A utility and associate textures which can be used to import terrain data into Trainz.

HUD

Head Up Display. That part of the screen which displays information such as your current speed.

IND

The standard Auran interactive industry system (which includes passenger stations).

Jet

In the context of Trainz, the game engine developed by Auran and used by Trainz. Unrelated to the Microsoft Jet database system.

Just Trains

The company which distributes Trainz in the UK.

Ka to Po

KUID

Koolthingz Unique Identifier. A reference number for an asset.

KUID2

A modified version of the KUID format which allows a version number to be specified.

LARS

Logistics And Resource System, a commodity/freight transportation system for Trainz created by Lars Ljunberg.

Layout

The terms layout, map and route are synonymous.

LMB

Left mouse button. This abbreviation is widely used in the Auran documentation.

LMBH

Left mouse button+Hold down.

LMBH-d

Left mouse button+Hold down+Drag.

• Variants of LMB actions will also sometimes include /pressing+holding the Shifting keys [CRTL] and [SHFT].

LOD

Level Of Detail. A system which displays more distant assets with less details.

Merscom

The company which distributes Trainz in the USA.

Mesh

A 3D object to which textures can be applied.

Mocrossing

Level crossing (US English: grade crossing).

Polycount

The number of polygons an assets has, which will largely determine its effect on Trainz' performance.

Pp to Sc

Product

Anything consumed or produced by an industry, including passengers which are "consumed" and "produced" by stations.

Profile

Another name for a Driver session. "profile" as the parameter of the kind tag in a config.txt file specifies that the asset is a Driver session.

Prototypical

A layout or other feature which is intended to accurately depict reality, rather than a fictional or fanciful place or object.

PTP

Pro Train Perfect. The name under which a version of TRS2006 was sold in Germany.

Rail Driver

A physical control panel manufactured by P.I. Engineering which can be attached to a computer and which mimics that of a real locomotive.

RMB

Right mouse button. This abbreviation is widely used in the Auran documentation.

RS Part

Rolling Stock Part. A dependency required by a rolling stock asset, such as a bogie (US English: truck).

Rule

A command in a Driver session. The inclusion of Rules and their parameters is specified when a Driver Session is created in Surveyor.

Sc to Zz

Scriptlet

GameScript coding associated with an asset such as a rolling stock item or an industry. Not all assets have scriptlets.

SP

Service Pack. A free update to a program.

TDH

Trainz Download Helper. A sub-program of Trainz used to download and install additional assets.

Texture

A 2D image which can be applied to the sides of a 3D mesh.

Trainz Objectz

A third-party freeware asset management utility for TRS2004.

Trainz Railways

The name used in the UK for Trainz Classics.

Trainz Railwayz

The name used in the USA for Trainz Classics.

UTC

Ultimate Trainz Collection. An 3CD version of Trainz 1.3, with extra content CD's and PaintShed, superceded by TRS2004.

Enter your username into the box provided then click on submit. If there is an account associated with that email address, you will receive an email with a link to reset your password. (Please check your Spam folder if you do not receive the email within a few minutes.).

If you do not receive a password reset email or if you have changed your email address and cannot log in to submit a ticket then we suggest the following:

• Create a temporary account using your new email address
• Log in to this support site using your new account details
• Supply as many details of your old account as possible. For example, which products you have registered, which year you first registered, which old email address you may have used, or any username options you may have used.
• We will then update your old account with your new email address.

Tags: Forgot, Lost, Password, username, cannot login, login, user name, 

For in-game specific advice, please read the in-game manual that comes with your product and for Trainz, go to our Trainz wiki pages.

NOTE: Some versions do not require a Product Key (e.g. Digital Downloads and Mac USB editions ordered through TrainzStore, all orders through Apple Mac store, all orders through Steam).

Follow these steps: 

1. Register your MyTrainz account at https://www.auran.com/planetauran/register.php

or, if you already have an account, login to MyTrainz

Step 2:

Click on the Serial Number link in the left hand menu. 

Step 3: 

Enter your Product Key then click the Submit button. 

Step 4:

If your Key is valid, you will receive a success message and your Key will be listed below.

Step 5:

You are now ready to enter your Username and Password into Trainz A New Era Launcher > Settings > Internet 

TROUBLESHOOTING:

If you enter the incorrect Product Key/Serial Number, you will get an error like this: 

For AppStore and Steam editions of Trainz, simply enter your username and password into the Trainz Settings. When Trainz logs in for the first time, it will register in your account.

For Digital Downloads and Mac USB editions from the Trainz Store, the Trainz Store will automatically register these into the account they were purchased through.

Trainz Model Railroad 2017 was released in 2017 for PC through the Trainz Store. This is also available as a DLC bundle for TANE (PC or Mac) owners.

Trainz Simulator 12 (Service Pack 1) is the latest version of Trainz for the 32bit versions of Windows. Trainz Sim 12 was originally released in April 2011 and is available for purchase via digital download or Box DVD edition at: https://store.trainzportal.com/collections/full-product/products/trainz-simulator-12

Trainz Simulator 2 for Mac is available at the Trainz Store.

Trainz Simulator 1 and 2 (for tablets) are available from Apple iTunes and Android stores (TS1 only)

Trainz Driver 1 and 2 (for smartphones and tablets) are available from Apple iTunes and Android stores (TD1 only).

The Trainz team are continually working on creating updated and upgraded versions of all products. Please visit www.trainzportal.com for news updates.

If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log in using your MyTrainz Username and password, then go to the Troubleshooter and proceed through the questions. If you are unable to solve the issue through the troubleshooter, then you will see an option to submit a ticket.

Please note that we do not provide assistance for problems regarding in-game functionality. Please ensure you read the game manual (for TANE, the link is Launcher > File > View PDF Manual).

If you are using a Beta Test or Release Candidate version, and wish to report a problem or bug, please submit this through the Bug Report form.

SEE ALSO: Forgot Password

Tags: Trainz, Help, Support, Problem, Issue, install, running, installing, content, download, submit, ticket,

Use the following steps to search for content:

1) Open Content Manager by clicking on 'Manage Content' on the launcher screen.

2) Select the 'Download Station' option in the Filter: dropdown list. This will show all content on the Download Station.

3) To do a simple keyword search, simply enter your search (this can be more than 1 word) into the 'search' box at the top right.

4) To do a more complex search using custom filters, open the filter list by clicking on the grey arrow to the left of 'Filter:'. 

5) Click on the '+' button on the right to add a new filter to the list.

6) Select the desired filter from the list in the left hand box.

For example, if you want just locomotives, select the 'category' filter, then set the right hand box to 'locomotive'. You can add as many filters as you require for your search.

To view the details of an asset, either double click on the asset or left click on it to select it, then press 'CTRL' + 'I'. This will show the description (if available), Author's username, kuid, and the thumbnail.

To download an asset, either right click on it and click on 'download', or click on the 'download' button in the Asset Details window.

If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log in using your MyTrainz Username and password, then go to the Troubleshooter and proceed through the questions. If you are unable to solve the issue through the troubleshooter, then you will see an option to submit a ticket.

Please note that we do not provide assistance for problems regarding in-game functionality. Please ensure you read the game manual (for TANE, the link is Launcher > File > View PDF Manual).

If you are using a Beta Test or Release Candidate version, and wish to report a problem or bug, please submit this through the Bug Report form.

SEE ALSO: Forgot Password

Tags: Trainz, Help, Support, Problem, Issue, install, running, installing, content, download, submit, ticket,

Please note, only limited action can generally be taken on private messages, however those reported via the 'report post' function can be looked into.

If you are being bullied or harassed by a user on the Trainz Official Discord Server please use the '@Moderators' and '@Staff' tags and one of our moderators or staff will be able to look into it for you.

Please note that the in-game chat within Trainz itself is unmoderated, and is not logged. We cannot guarantee the content of these chat channels. However if you do feel a member is bullying or harassing you, please take screenshots of messages and we may be able to look into this.

We do strongly recommend using the 'ignore' function on the forums, discord, and in the Trainz in-game chat to ignore those who may be attempting to bully or harass you.

Remember don't give out your personal details to other individuals.

Please also visit the following online resources for cyberbullying, where you can find information to help with your situation.

Kids Helpline Cyberbullying

Bullying No Way!

E-safety