For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Cyberbullying and/or harassment resources
Posted by N3V Games (Zec) on 28 July 2020 06:52 PM
If you are being bullied or harassed by a user on the Trainz Forums, please use the 'report post' button at the bottom of their post to report the post to our moderation team and they will be able to look into it for you.
Please note, only limited action can generally be taken on private messages, however those reported via the 'report post' function can be looked into.
If you are being bullied or harassed by a user on the Trainz Official Discord Server please use the '@Moderators' and '@Staff' tags and one of our moderators or staff will be able to look into it for you.
Please note that the in-game chat within Trainz itself is unmoderated, and is not logged. We cannot guarantee the content of these chat channels. However if you do feel a member is bullying or harassing you, please take screenshots of messages and we may be able to look into this.
We do strongly recommend using the 'ignore' function on the forums, discord, and in the Trainz in-game chat to ignore those who may be attempting to bully or harass you.
Remember don't give out your personal details to other individuals.
Please also visit the following online resources for cyberbullying, where you can find information to help with your situation.