For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
How to register Trainz A New Era
Posted by N3V Games (Paul) on 23 July 2015 11:46 AM
If you have received a box version with a Product Key, or a digital download with a Product Key, you need to register this code at My Trainz.
NOTE: Some versions do not require a Product Key (e.g. Digital Downloads and Mac USB editions ordered through TrainzStore, all orders through Apple Mac store, all orders through Steam).
1. Register your MyTrainz account at https://www.auran.com/planetauran/register.php
or, if you already have an account, login to MyTrainz
Click on the Serial Number link in the left hand menu.
If your Key is valid, you will receive a success message and your Key will be listed below.
You are now ready to enter your Username and Password into Trainz A New Era Launcher > Settings > Internet
If you enter the incorrect Product Key/Serial Number, you will get an error like this:
For AppStore and Steam editions of Trainz, simply enter your username and password into the Trainz Settings. When Trainz logs in for the first time, it will register in your account.
For Digital Downloads and Mac USB editions from the Trainz Store, the Trainz Store will automatically register these into the account they were purchased through.