For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
How to register Trainz A New Era
Posted by N3V Games (Paul) on 23 July 2015 11:46 AM
If you have received a box version with a Product Key, you need to register this code at My Trainz.
NOTE: Some versions do not require a Product Key (e.g. Mac USB editions ordered through SimulatorCentral or all order through Apple Mac store).
1. Register your MyTrainz account at https://www.auran.com/planetauran/register.php
or, if you already have an account, login to MyTrainz
Click on the Serial Number link in the left hand menu.
If your Key is valid, you will receive a success message and your Key will be listed below.
You are now ready to enter your Username and Password into Trainz A New Era Launcher > Settings > Internet
If you enter the incorrect Product Key/Serial Number, you will get an error like this: