For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
Trainz A New Era Support Site
Posted by Tony Hilliam on 23 June 2015 02:35 PM
We are currently reworking all our support sites to make it easier to find all information in one place.
For in-game specific advice, please read the in-game manual that comes with your product and for Trainz, go to our Trainz wiki pages.