Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
Knowledgebase: TrainzStore Orders
My download does not finish
Posted by N3V Games (Paul) on 06 August 2015 11:20 AM

The files for all our products are hosted on high bandwidth servers on hardware designed for hosting and downloading data. If your product fails to finish downloading, there are a few options to try to ensure it downloads successfully:

1. High Latency Lag - If your ISP connection is slow or lags, it may cause your browser to "think" the download has finished before it actually has. Clear your Internet Temporary Files under the History section of your browser and retry 

2. Antivirus or firewall - Some antivirus or firewall programs may recognize certain code elements of the download as potential security risks and block the download. While there are risks involved in turning off your antivirus and firewall, we can assure you our software does not contain a virus so if is safe to download.

3. Download Manager - for some users Internet connectivity issues are common. In this case we recommend a download manager (there are many free ones available) to allow you to resume your download.

4. If possible, try downloading on someone else's computer and transferring the file to your computer via USB or DVD.


Tags: stop, complete, connection, failure,

(8 vote(s))
Not helpful

Comments (0)