1. Trainz A New Era

2. Trainz 12 and Older Items (Scroll down)

3. Trainz Model Railroad (click here for detailed instructions)

4. Downloadable Content - DLC (Scroll Down)

1. Trainz A New Era - Digital Edition

There are two options to choose from to download and install TANE:

OFFLINE INSTALLER:

1. Click the link at the top of the store to log in to your MyTrainz account.
2. Click the Download TANE link in the left margin
3. In the Full Installer section, click on the "Download T:ANE" link
4. The full installer (8GB for Standard Edition) will begin downloading
5. If the download drops out during downloading, we suggest using a Download Manager
6. Extract the zip file using WinZip or 7Zip
7. Click on TANE_Patch_ Installer.exe to start the installation process
8. Choose the location to install TANE
9. Click Next
10. Click Install
11. If prompted by Windows, click Yes to allow the installer permission to install
12. The installation process will continue and then show "Complete".
13. You are now ready to start Trainz.

ONLINE INSTALLER:

1. Click the link at the top of the store to log in to your MyTrainz account.
2. Click the Download TANE link in the left margin
3. Click on the "Download T:ANE online-installer" link
4. A small download will begin. Choose "Keep" if Windows ask you whether to Keep or Discars
5. Click on the .exe to self-extract the installer and begin installation. 
6. The installer window will open. Click Next to begin installation.
7. Click Agree to accept the EULA
8. Choose your install location and click Next
9. Enter your MyTrainz Username and Password used to order TANE
10. Select Public Release Stream and click Next
11. The installer will check the servers and present the build you will be installing. Click Install to continue.
12. Click Yes to accept the warning and allow the installer to continue.
13. After checking your configuration, the installer files will now begin downloading (~8GB for Standard and 9.7GB for Deluxe Edition)
14. If the download drops out during downloading, click Retry and the download will pickup again where it left off.
15. Once downloaded, the installation process will continue and then show "Complete".
16. You are now ready to start Trainz.

NOTE: For DVD Installations, please see "Offline Installer" above for instructions.

If you have trouble downloading and would like instead to order a DVD version by Air Mail for the cost of postage and handling, please click this link.

2. Trainz 12 and Older Items

Step 1: 
Log in to http://www.auran.com using the same login as when you ordered the item.

*If already logged in, then click on 'MyTrainz' at the top of the page.

Step 2:
Click on My Digital Downloads to show a list of your downloads.

Step 3:

For Trainz Simulator 12 click on EACH of the setup file links to download all 6 files (see image below).

Note: For Trainz: A New Era click on 'TANE Download Page', then choose one only of the mirror sites of the offline installer or choose the online installer (recommended).

Step 4:

If left-clicking does not commence the download, you can use right-click "Save As" and then choose the location to save the files(s). 

Step 5:

Once your download commences, you can track progress in your browser.

To show your downloads use Ctrl-J (in IE, Chrome or Firefox).

Step 6:

View the list of Downloaded files and when all files have downloaded, click Show in Folder

Step 8:

You are now ready to install your downloaded item. Sometimes you will need to unzip the file first, and other products are ready to begin installing by double-clicking the setup.exe file.

(You can ignore any "publisher verification" warnings).

TROUBLESHOOTING:

• We recommend that you use Google Chrome to download.
• Copy your serial number from the My Downloads area (if prompted) during install
• Do not try to run Setup prior to downloading all files
• All files must be in the one folder to run setup
• If the setup file is not recognised, or you are asked to Open the file, then right-click the file > Rename and add .exe to the filename, then double click the file to launch the installer
• If you are asked to Insert a Disk, usually means you have not completed downloading all the required files, have unzipped the files into a different location from the setup file or they have been renamed by WIndows when downloading. For example: setup(2)-1a.bin is the incorrect file name. The (2) is added if you redownload the same files multiple times.
  The correct naming convention is setup-1a.bin
• Use Winzip, 7Zip or Winrar to unzip the files

If you have any problems during this process, please reply to this ticket and include information on which step could not be completed and what error message you are getting. 

4. Downloadable Content (DLC)

For Trainz 12 SP1 and beyond, DLC items appear in-game for download based upon the username used to log in.

Steps to follow:
1. Ensure you have the latest public release version installed.
2. Ensure that you're logged in with the same account that you used to purchased the DLC item.
3. If you have a boxed product, ensure the "Disable Online Features" box is unticked.
4. Open the Launch window and click Start Trainz.
5. Navigate to the Routes Menu and wait a minute or so.
6. The "Asset Download" window will appear and list your items available to download.

Still not showing?
1. Recheck the Product Page to ensure the DLC item is compatible with your version of Trainz.
If you do not have TANE SP1 installed, check this link:
2. Recheck the steps above
3. Check in Content Manager to ensure it isn't already installed.
4. For help in updating your version of TANE to SP2, please visit these links: 
http://www.trainzportal.com/pages/tane-sp1-patching
http://www.trainzportal.com/pages/tane-sp2-patching

Tag: Insert disk, insert disc, disk error, disc error

2) Confirm that the wanted items are shown in the shopping cart, and the correct quantity is shown, then click on 'checkout'.

3) Login with your MyTrainz account's username and password.

4) Enter your voucher code into the 'enter code' box at the top right, then click on apply.

5) Ensure that your billing address is correct, then click on 'continue to payment' or click on the 'paypal' button if you wish to pay through paypal

6) Follow the remaining prompts to complete your order.

Enter your username into the box provided then click on submit. If there is an account associated with that email address, you will receive an email with a link to reset your password. (Please check your Spam folder if you do not receive the email within a few minutes.).

If you do not receive a password reset email or if you have changed your email address and cannot log in to submit a ticket then we suggest the following:

• Create a temporary account using your new email address
• Log in to this support site using your new account details
• Supply as many details of your old account as possible. For example, which products you have registered, which year you first registered, which old email address you may have used, or any username options you may have used.
• We will then update your old account with your new email address.

Tags: Forgot, Lost, Password, username, cannot login, login, user name, 

Activate your First Class Ticket by following these steps:

1. Log in to https://www.auran.com/planetauran using the SAME ACCOUNT that you used to order the ticket.
2. Click on "Download Tickets" in the left hand menu
3. Scroll down the page and under "Your Tickets" you will see any current expiry dates and any "Not activated" tickets
4. Click on "Activate" to start the First Class Ticket timer running.

Please allow up to 24 hours for the First Class Ticket to become activated.

You can own multiple tickets at one time, but you can only ACTIVATE one ticket at a time. When that ticket expires, then activate your next ticket. If another ticket is active, then you will not see the option to activate another ticket.

To purchase additional tickets, click on one of the links under "Available Tickets".

Please note, purchases of Trainz: A New Era (digital download) or DLC packs for Trainz: A New Era from the Trainz Store will not require or include a serial number. Instead these will automatically be registered to the account they were purchased through. Boxed versions of Trainz: A New Era will include the serial number in the box.

For Simulator Central orders:

For items that require a serial number or Product Key, these will now be found in the My Digital Downloads page in your MyTrainz account.

You will need to locate the appropriate item on the page, and the serial number will then be shown along with the download link.

If you have already registered the game to your account, you will be able to find it in your MyTrainz > Serial Number page.

https://www.auran.com/planetauran/SN_Enter_Serialnumber.php

If you have not yet registered the serial number, we recommend doing so to enable your forum icon and DLS access.

For old Planet Auran orders:

You can find it in your ‘Order History’ page > Legacy Orders

https://www.auran.com/planetauran/Order_History.php

You simply need to click the appropriate ‘Invoice No.’ and on the next page, you will be able to download the files and find your serial number. 

If you have registered the game to your account, you will be able to find it in your ‘Serial Number’ page.

https://www.auran.com/planetauran/SN_Enter_Serialnumber.php

If you have not yet registered the serial, we recommend doing so.

Trainz Model Railroad 2017 was released in 2017 for PC through the Trainz Store. This is also available as a DLC bundle for TANE (PC or Mac) owners.

Trainz Simulator 12 (Service Pack 1) is the latest version of Trainz for the 32bit versions of Windows. Trainz Sim 12 was originally released in April 2011 and is available for purchase via digital download or Box DVD edition at: https://store.trainzportal.com/collections/full-product/products/trainz-simulator-12

Trainz Simulator 2 for Mac is available at the Trainz Store.

Trainz Simulator 1 and 2 (for tablets) are available from Apple iTunes and Android stores (TS1 only)

Trainz Driver 1 and 2 (for smartphones and tablets) are available from Apple iTunes and Android stores (TD1 only).

The Trainz team are continually working on creating updated and upgraded versions of all products. Please visit www.trainzportal.com for news updates.

For orders prior to Sept 19, 2012,  please check the 'Orders' page in your Planet Auran Profile . 

 "Trainz Simulator 12" (for Windows XP and up) is available as a Digital Download or a DVD from our online store. Visit the Trainz Store. Retail versions are available in many countries- check your local gaming shop! 

"Trainz Simulator 2 Mac" (for Mac OS X 10.6.6 and up) is available as a Digital Download from our online store. Visit the Trainz Store

You can also visit the Mac App Store.

"Trainz Simulator 2" and "Trainz Driver 2" are available via the Apple iTunes App Store.

"Trainz Simulator" and "Trainz Driver" are available for supported systems via the Android Marketplace.

2. Antivirus or firewall - Some antivirus or firewall programs may recognize certain code elements of the download as potential security risks and block the download. While there are risks involved in turning off your antivirus and firewall, we can assure you our software does not contain a virus so if is safe to download.

3. Download Manager - for some users Internet connectivity issues are common. In this case we recommend a download manager (there are many free ones available) to allow you to resume your download.

4. If possible, try downloading on someone else's computer and transferring the file to your computer via USB or DVD.

Tags: stop, complete, connection, failure,

If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log in using your MyTrainz Username and password, then go to the Troubleshooter and proceed through the questions. If you are unable to solve the issue through the troubleshooter, then you will see an option to submit a ticket.

Please note that we do not provide assistance for problems regarding in-game functionality. Please ensure you read the game manual (for TANE, the link is Launcher > File > View PDF Manual).

If you are using a Beta Test or Release Candidate version, and wish to report a problem or bug, please submit this through the Bug Report form.

SEE ALSO: Forgot Password

Tags: Trainz, Help, Support, Problem, Issue, install, running, installing, content, download, submit, ticket,

• Go to the Trainz Store and log in using your MyTrainz username
  
  
• Add any items to your cart, and when you're ready to checkout, click on the Trainz Rewards Points button on the bottom left of the store to show your current points total
  
  

• Click on Ways to redeem and select one of the reward options from the list (based upon the number of points you wish to redeem)
  
  
• Click on View to show the reward details
  
  
• Click on Redeem to create your discount code
  
  
• Click Apply Code to automatically add the code to your cart. 
  
  NOTE: You'll also receive an email showing the code in case you don't want to use it immediately.
  
  
• Click on Checkout and you'll see the code with the discount already applied. 
  
  

Troubleshooting:

• Check that your order matches the rules for a particular reward (e.g. a minimum order quantity)
  
  
• Once you redeem points, don't forget to use the code at some time in the next 12 months or the code will expire.

Tags: Pointz Rewardz