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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: TrainzStore Orders
Refunds
Posted by on 31 July 2013 02:46 PM

As per the Trainz Store Refund Policy no refunds will be given on digital download software. Boxed software is eligible for refund for 45 days from purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, otherwise you may only be eligible for a partial refund. Shipping costs are not refundable.

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