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NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
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Thanks for your understanding.
Knowledgebase: TrainzStore Orders
Refunds
Posted by Felix Prasser on 31 July 2013 02:46 PM

As per the Trainz Store Refund Policy no refunds will be given on digital download software. Boxed software is eligible for refund for 45 days from purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, otherwise you may only be eligible for a partial refund. Shipping costs are not refundable.

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