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To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

Note: Between Dec 23rd and Jan 10th the support team will be running with reduced numbers, during this time there may be longer periods between responses.
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: TrainzStore Orders
Where can I purchase Trainz?
Posted by Felix Prasser on 31 July 2013 03:14 PM

"Trainz A New Era" (For 64bit versions of Windows 7, and up; requires a DirectX 11 capable graphics card; also for Mac OSX 10.12 and up) is available as a Digital Download or Boxed version from the Trainz Store. Retail versions are available in many countries- check your local gaming shop! 

 "Trainz Simulator 12" (for Windows XP and up) is available as a Digital Download or a DVD from our online store. Visit the Trainz Store. Retail versions are available in many countries- check your local gaming shop! 


"Trainz Simulator 2 Mac" (for Mac OS X 10.6.6 and up) is available as a Digital Download from our online store. Visit the Trainz Store

You can also visit the Mac App Store.

"Trainz Simulator 2" and "Trainz Driver 2" are available via the Apple iTunes App Store.

"Trainz Simulator" and "Trainz Driver" are available for supported systems via the Android Marketplace.

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