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For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
Thanks for your understanding.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Knowledgebase: TrainzStore Orders
Forgotten log in details
Posted by on 31 July 2013 04:21 PM
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Reset your password by clicking on this link. Enter your username into the box provided then click on submit. If there is an account associated with that email address, you will receive an email with a link to reset your password. (Please check your Spam folder if you do not receive the email within a few minutes.). If you do not receive a password reset email or if you have changed your email address and cannot log in to submit a ticket then we suggest the following:
Tags: Forgot, Lost, Password, username, cannot login, login, user name, | |
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