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For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: TrainzStore Orders
How do I check the status of my order?
Posted by on 31 July 2013 03:10 PM

Please log in to SimulatorCentral.com > My Account > My Orders.

Click the appropriate 'Invoice No.' to see the status of the order.

Shipping normally takes 1-3 weeks (and longer during holiday periods).

For orders prior to Sept 19, 2012,  please check the 'Orders' page in your Planet Auran Profile . 


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