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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: TrainzStore Orders
How to use discount codes in the Trainz Store
Posted by N3V Games (Zec) on 23 April 2020 04:39 PM

1) Click on 'Buy Now' on the item you wish to purchase

2) Confirm that the wanted items are shown in the shopping cart, and the correct quantity is shown, then click on 'checkout'.

3) Login with your MyTrainz account's username and password.

 

4) Enter your voucher code into the 'enter code' box at the top right, then click on apply.

5) Ensure that your billing address is correct, then click on 'continue to payment' or click on the 'paypal' button if you wish to pay through paypal

6) Follow the remaining prompts to complete your order.

 

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