For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
How do I access my Content Vault content packs/DLC packs?
Posted by N3V Games (Zec) on 09 June 2020 02:59 PM
To access the DLC packs included in the Content Vault feature of the Gold or Silver memberships, you will need to first claim the DLC pack you would like by following these steps:
You will then see an option to 'claim' each DLC pack, click on this to claim the DLC pack.
For TANE & TRS19
The DLC pack will then automatically appear for download when you next start Trainz. However, if this does not occur automatically, then please follow these steps:
For the TRS19 Platinum Edition, and latest Trainz Plus editions
You will now be able to install your new content packages via the new content store feature by following these steps: