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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz Memberships
I can't sign into paypal when starting a membership in MS Edge browser
Posted by N3V Games (Zec) on 18 December 2020 04:07 PM

Unfortunately MS Edge Browser has made some changes that prevent the paypal payment page from loading when starting or re-starting a membership.

 

The first step is to try using a Private tab in Edge which may allow the page. If this still doesn't work, then you will need to try using another browser such as Google Chrome, Mozilla Firefox, or similar.

 

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